I & L Solutions

We had paid for our camera install and we were 10/10 happy with the product. Everything worked how it was supposed to. The install quality was good. Would have recommended this company before.

One summer, our hard drive turned off while a huge storm was going on. We suspect that a storm damaged by way of an electrical surge or something. Ian reassured us that the HDD was under warranty and it didn't sound like a complex fix.

It took us about 2-3 months to get Ian to come out. There were numerous dates he was supposed to attend but just did not, and didn't reach out. There were many calls and e-mails and texts that went unanswered. My wife eventually started messaging and calling him and had some success, we did eventually get him to come look at it.

He came and collected our hard drive and told us he would be back in a couple days with a new one. Well, the days turned into a week, then the week into weeks, then months. Many more unanswered texts, calls, e-mails. I wrote him an e-mail as a last ditch attempt to get him to come out to make things right but it went unanswered.

He was working on upgrading and re-selling a house which had all his attention.

But anyway, over time, we stopped calling, messaging, and e-mailing Ian as it became apparent he had no intention to respond. He still has our hard drive, which really is the annoyance here -- by his actions we're not going to be able to benefit from the warranty that we know is in place. We're going to have to buy a new HDD and hire someone to configure it; two things that should've been at no or minimal cost to us for the HDD having failed. It would have been a better service to have not come to collect our HDD in the first place.

I'm mostly writing this review as there has still been no response from our November, 2021 e-mail to him.

I’ve had my cameras installed by Ian the owner. From the beginning there has been nothing but issues. At first it was a problem with my home internet. I have since upgraded my internet. The Android box used to download my camera software no longer works and it’s been less than 1 year that I’ve had it. Owner hasn’t returned my calls or messages. He is too busy with other careers/personal projects. Would not recommend. I now have a black tv screen on my kitchen wall that is useless!

Excellent workmanship. Install was done efficiently and exactly to requested specification.

This company has been the best we've experienced!! Over the years we went through several “big” names that did not come close.

Great job and service!!!

Ian is reliable, fair and knowledgeable. I've used several security companies but he has earned my loyalty. No matter the issue Ian is quick to respond and always comes through 100%.

We dealt with Ian from I & L Solutions and had a good experience.

Ian didn't try to up-sell us on better hardware or software that we didn't need, and suggested a system that landed right in our price range.

The work started quickly, within a couple days, Ian was in contact every step of the way, and the work all looks neat, and the workspace was left as clean as it was found -- all while working with the obstacles in place during a pandemic (social distancing being respected).

He found a hardware issue with one of the cameras which he promptly replaced at the supplier for us within a day - something we didn't have an eye to notice was wrong with the camera.

Everything works as expected.

He went over thoroughly how to access our system on our phones and computer, how to access the drive, etc.

We would recommend I & L Solutions going forward and would use them again if/when we have a new house.

Ian does great work for a fair price.
I’ve used him on multiple properties including my home. A Commercial Kitchen. And a couple industrial buildings.
Always very knowledgeable. Honest. upfront. And very informative.