Aquatech Vancouver

I cant say enough about this amazing group of people and by the looks of all the google reviews, we all had the same experience. Aquatech Vancouver Heating &Air conditioning truly exceeded my expectations. They replaced both my old furnace and hot water tank with a Mitsubishi heat pump and Navien tankless on-demand hot water heater. These are the people that got me through the installs and administration:

1. Jonathan: Our initial point of contact, Jonathan, impressed us with his professionalism, organization, and extensive knowledge. His expertise won my husband over during our first interaction. When we met again during a second visit, Jonathan patiently explained the heat pump process to me, as I was new to this technology. He even collaborated with us on vent placement, finding creative solutions that suited our needs. We met other technicians from other companies and they didnt have the same professionalism. And the quotes from other companies just couldnt compare to the quote from Aquatech. It was an easy decision.
2. The Installation Crew (led by Mukhpreet): The installation team was outstanding. They worked efficiently while maintaining a clean and tidy work environment in our home. We had 4-5 trucks in our driveway with a full crew. Mukhpreet and the team ensured our satisfaction each day, going above and beyond to address any concerns. On the final day, Mukhpreet stayed late until I got home to personally explain the system to us, ensuring we felt comfortable with its operation. The team was clean, efficient and respectful of our home.
3. Alanna: And Im saving the best for last. Alanna provided exceptional support throughout the entire process. From managing timelines to pre and post assessments and rebates, she guided me ever so patiently. Annoying phone calls from me only to be answered so politely and thoroughly until I felt comfortable with the process. Alanna truly understands the importance of customer service, ensuring the customer has all the information and is available for questions. I really dont know how she does it, because even though I felt like I was her only customer, I knew she had a long list of other people she needed to help. And thanks to her efforts, we were able to take advantage of all available rebates, making our investment even more worthwhile. I think shes still looking for rebates for me!

The whole process was so smooth and they scheduled us in quickly and had it all done within 3 days. It is now post install and Aquatech are still supporting us with any questions we have or if we require further guidance. We love our new heat pump and tankless heater. Our house is now balanced with the right temperature on all floors and every room.

Thanks Guys, I wish you could do all our reno's!