Took Responsibility and made it right
UPDATE: After speaking with Ryan and understanding the issues better, they refunded my payment. They took responsibly for their mistake and resolved the issue. Happy with the outcome.
- Approximate cost of services:
- $1,600.00
- Company Response
Glad we figured things out to make you happy Al. That is our number 1 goal at all time, to make clients happy and provide them the best service and experience possible.
We've made some additions to our service to better outline exactly how the service and full experience works. We did make some errors and we were facing tons of equipment and parts issues along with other covid related issues that were difficult to overcome.
But we did and were able to make clients happy as usual and I apologize you were not one of the happy clients in the month you were with us and I wish we could have done better for you, but are glad we could make it right and give you your desired resolution to the issues.
Sincerely,
Ryan and your Grass Guys