Hired Joel to handle a complex tree removal in my backyard - tree was a boundary tree on the neighbour's property, causing damage to my garage. City of Toronto gave us the expected run-around: required a full arborist's report (completed by Joel) and a structural engineer's report (another $600) to confirm that in fact, the tree was damaging my garage (shocker). With permit in hand, Joel's crew handled the removal efficiently and with great care to the neighbours on all sides. Each section had to be carefully removed and zip-lined from the removal point down to the ground in order to avoid dropping sections into the boundary neighbour's yard (who was barely cooperative, so we tried to avoid any trouble to them) and to avoid dropping sections on our garage's metal roof. Joel, Malcolm (site lead/foreman) and crew were professional, efficient, and cleaned up exactly as we requested. We were totally satisfied with the job, and are grateful to have come upon Joel as most other arborists didn't want to take on such a complex project.