Please stay away or come see my stairs. 4 months after they finished the flagstone is popping off. Ali said it’s not his problem his brother was working on the job. Adam promised a dozen times to come back and has NEVER returned. We spent over $8000 cash and the flagstone is hollow and 4 tiles have popped off. The worst part, they don’t come back to fix it and make things right. horrible people that just want the money. I’m not sure why they wrote us up a warranty. That did nothing for us. Your response is a not true at all. We do have a warranty signed for from you and you are not being truthful. The flagstone has popped all over and not near the railings. As for my brothers job he to has tried contacting you and you ignore his calls and emails as his flagstone is hollow, meaning you cheaply did not use enough cement. I will post pictures to show you are not being truthful!!!
- Approximate cost of services:
- $8,500.00
- Company Response
Hi mama thank you for your review, this job was done with no contract no warranty, our team was willing to fix it, ones they got there to inspect the damage, it was clearly showing that the cracking stone is done from the company that installed your railing, they were not trained enough to install the rails without causing damage to your tiles, you were blaming our company instead of just being honest from the beginning we would be more than happy to fix it.
Your brother referred our company to you for a reason, we do not leave customers behind, but in the same time we can not be responsible for other companies mistakes.