Pegasus Appliance Repair

Thank you, Mike, for the 10 stars! We really appreciae it

Thank you, Melanie for this great review!
We will let Emil know you liked his service. We always here for you if you'll need us

Thank you so much for this wonderful review Samia!
Glad we were able to help with installation of a new dishwasher

Thank you so much,Roland , for the 10 stars!
We're always here for you if you need us

Dear Zhaleh,
Technician was at your house for almost 2 hours. We checked your dishwasher for any possible issues and couldn'y find anything that is wrong with it. You have no issues with your dishwasher. We can't fix it if there's nothing to fix.
We didn't charge you for any repairs, just for the visit ( diagnostic).
If you still see issues we can not see you are welcome to call another company and get second opinion - this is exactly what we suggested yo to do.
Hope you will find a right fit for your future repair needs.

Thank you so much for this review! We really appreciate it

Thank you so much, Rita, for the great review! We will let Adrian know you liked his service.

Dear Dami,

We record our calls and investigated this issue.

You called us (an appliance repair service) and complained that your dryer shows an error code D80 (airflow issues) and you want us to come by and check it out.

We explained our terms to which you agreed upfront.
Technician examined the dryer and determined that the problem is not with your dryer but with the air duct and suggested to call an air duct cleaning service.

D80 error code means air flow issue that in most of cases is an inner issue with a dryer itself (air fan problem, excessive lint build up inside the unit, etc..). With your appliance it wasn't the case. We diagnosed it and we advised you on next steps you can take to resolve the problem.

We understand that you are frustrated because you still needed to pay us for a tech visit even though we can't really help, because, unfortunately, we repair appliances, we don't clean ducts (it's a separate field and service).

I apologize, but your claims that you told us upfront that you you know 100% that it is a air duct issue and need us to clean your duct are simply not true. You could not know that for sure before we came and did the diagnostic. If you would know it, you'd probably call an air duct company and not us in the first place.

Regardless, we appreciate your feedback and will definitely do our best to improve.

Hope that was a satisfactory explanation and you will find a right fit for your future repair needs.

Thank you so much Derek for such a wonderful review! We really appreciate it and we are always here for you when you need any help with your appliances.

Thank you for taking the time to give us this feedback. We appreciate your business