Sunday Movers and Storage

Formerly Emergency Hub Movers
Moving & Storage
Toronto ON M5V
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BVatcher
BVatcher
1 review Windsor, ON

First Review

0/10

Furniture move

RESPONSE TO COMMENTS FROM EMERGENCY HUB MOVERS.
MY FURNITURE IS NOT OLD, THE OLDEST PIECE OF FURNITURE IS 2 YEARS OLD, I HAVE THE ORGINAL RECEIPTS OF PURCHASE, SOME IS LESS THAN A YEAR OLD, YOU NEVER MADE ANY OFFER OR ATTEMPT TO COMPENSATE FOR THE DAMAGE. TRIED TO WORK WITH YOU BUT YOU WERE NOT WILLING, AS FOR THE CONTRACT YOU BROKE THE CONTRACT FROM THE START. VERY UNPROFESSIONAL COMPANY. READ ALL THE REVIEWS. SAME ISSUES.

This will be a long review but please read, it is a honest review of the service we received from this company.
The price quoted for our move from Fort McMurray, Ab. to Windsor, On. was in line with the rest of the quotes we received. there was a pick up date and time set a week before pick up and it was explained that we were on a tight time on moving day due to flights and tenants moving into our house. the truck was 6.5 hours late for pick up, scheduled for 6 am and showed up at 12:30 pm. because of the late arrival for pick up the guys were rushing to load the truck. What we paid for, as per our contract, professional wrapping, detailed list of items (we did have our own) didn't get either, see wrapping pictures attached, they were moving things out to the truck and told us they would wrap it in the truck, it was never wrapped. I was told by Paul that this was my fault because i didn't ask for it to be wrapped. I had also asked that the items be delivered on the 20th of July, When they arrived in Toronto they asked if they could deliver that day because they didn't want to unload and load it again. so we agreed, again they were to arrive in Windsor at 2 pm and showed up at 9:30 pm. As they were unloading my wife and sons was pointing out the damaged items with no response from the movers they basically ignored them. I was at work and was texting Van to show him pictures, he said he was going to the house to look and he never did show up. They damaged over $11,000 worth of furniture.
I have been getting the run around from this company for 3 weeks, and there is more than what is listed but don't want to keep ranting.
these are all facts I have the text, emails, pictures to back up our service.
very unprofessional company, eager to take payment but not back up the service promise. this is a honest and true review hope it helps someone make the correct decision for a moving company.
also one of the reviews are made by employees, on of their 5 star review was made by the same person that sent me my invoice. I have the proof for that also.

Approximate cost of services:
$3,500.00
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Company Response

Sorry to here that. Our movers did good job Nd most of ur items are old and has damages earlier and you r claiming compensation to damages that we r not caused. But still we try to compensate to through insurance and since u demand full value we r unable, and is not agreed in contract.