I'd give 0 stars if I could. The movers didn't do as instructed. we asked them to meet at the storage unit first and they didn't so that took extra time. they claimed they weren't informed that they had to load the shed which I clearly told the company. they didn't load up the truck accordingly which they admitted and my husband had to rent another truck himself and go all the way back from St Catharine's to Innisfil to load up the shed himself. it cost us an extra $1000 for the day
the worst thing though was that they knocked off the snorkel from our house and didn't tell us. we had a furnace guy come to the home and he put a new one on and said that if we were to turn on the furnace we would have ended up in either the hospital or the morgue!!
I sent Get Movers the picture from the day before we moved in clearly showing that the snorkel is on the house. the original owner was here and can attest that the snorkel was on as well before the movers arrived.
get movers are giving me the runaround and aren't taking any responsibility. they should be giving us back at least the money we spent on the new snorkel install.
If they were a reputable company who supposedly takes these things seriously they would have gladly given us what we are asking for
I highly suggest not using this company at all. they don't care about their customers
they are horrible
I will be telling anyone and everyone about our experience
it made our moving day so much more stressful than it needed to be
- Approximate cost of services:
- $2,600.00
- Company Response
Sorry to hear you had a bad experience. Our Company is open to give you customer service and see what can be done to improve your experience. Please contact us as soon as possible to find you the best resolution.