My mother who recently passed away lived in an one-bedroom apt, with lots of expensive belongings such as furniture. In order to vacate this place, I made the mistake of hiring Cosmos Moving. I had asked for a quote needing 3 workers, but Sunny the owner kept saying 2 people would be enough.
So today he sent 2 very young and totally inexperienced boys who didn't have a clue how to perform basic duties of a regular mover. This included standing around for minutes at a time (for each item) discussing what they thought they should do concerning wrapping and moving them.
They used old & damaged blankets which (to any half-experienced person) was obvious to fail. Workers themselves weren't at fault, but it is obvious they're being used by the owner to trick customers into longer hours.
7 hours and $600 later, and I now have to hire yet another company to finish what should not have taken more than 4 hours. I also found out the workers had decided to go to Tim Horton's, while driving our belongings, taking their sweet old time, which was more than an hour.
Sunny's response to a call complaining about the situation was: "I told the guys what to do so they should know" versus sending the professional movers I had been promised. Efficiency, customer service and value for the money at this company collectively can't be more than a big 0.
Don't be fooled by their gimmicks, and profile photos! You will be given extremely poor service as the company will abuse your trust to make more money.
- Approximate cost of services:
- $600.00
- Company Response
Thank you.
All we can say that if it took 7 hours to move your job mam, that means we took our time make sure everything is safe and secure. You mentioned us that the stuff is extremely fragile and expensive thats why we took time in packing and wrapping. Also we told you at the time of booking that it usually takes approximately 4-5 hours to move a complete 1 bedroom house and will take more than 5 hours with 2 movers to finish your move which you agreed. We also stated while booking that it was your decision to choose the number of movers.Mam, you paid $600 for 7 hours and got full packing service without breaking or scratching a single item. I'm sure that job deserved better reviews.
In these hard times we are trying to be and keep everyone safe, which includes our staff and customers. Using COVID-19 safety measures in a moving job takes a little bit of extra time. If you still have any further questions or feedback please visit or website and write us. Or visit our office in working hours.
Thank you
Have a good day.