pest control thornhill exterminator

I hd a problem with chipmunks digging in all of my flower pots and killing my flowers. Ricky came out and left a bait box. This bait box did not work as it was intended for mice and rats--chipmunks do not eat rat poison. I called another exterminator who told me they can only catch and release chipmunks if they are indoors and anything else is illegal. I have requested a refund of my $200 as they guarantee their work as 100% effective. I do NOT recommend this company.