ProFix Home Improvement Ltd

Stay away. We hired Chris and Lam to renovate our dated bathroom. Initially we had no issues but after just over a year it was clear our shower floor was not installed properly (grout cracking, tiles shifting, water between tiles). After numerous attempts to contact them they ghosted us.

We have had two new contractors come in who have both remarked on the poor craftsmanship. We are now looking at spending another 8-10k to fix our brand new shower.

Do not recommend

Installed new kitchen cabinets, counters and new tile flooring from entrance to kitchen.
Everything was great and they were very professional.
About 6months after installation the tiles became loose and grout started breaking out.
After several months of going back and forth, they finally came in and tried several different repair methods that did not work.
They ended replacing only some tiles throughout. When tiles where removed, I found that they were not even adhered correctly and they were able to pull some out without breaking.
They then laid the same tile down, but did not properly prep the floor and it left the tiles very uneven.
I asked them to repair the severely uneven tiles and they came back and tried to replace more tiles and had to brake several more tiles.
Again, they did not prep the floor and relayed more tile unevenly and now I have a whole hallway and kitchen with uneven tile. Tiles sticking out from under the cabinets are now much lower than the other tiles.
Most baseboards are damaged from installing and removing to repair tiles.
Transition strip is installed incorrectly with brad nails sticking out.
Some tiles are still cracked.
Had to buy more tile for them to replace all the cracked tiles! No compensation or refund offered for having to pay for all the extra tiles!
The grout (black) is now starting to crack and fall apart again and caulking (white) they put in between the tiles is now showing. They put white caulking and then grouted over for some reason.
Tried to contact them for a resolution since August and have not had any response from them.
Overall not happy.

Chris, his Dad and crew did an excellent job. They came on time and completed it in specified time. Their fee was reasonable and they were easy to get along with. I will hire them again and recommend to others.

I would like to express my heartfelt gratitude and appreciation to Kin and Illeanor for the commitment they showed to renovate my basement. I couldn't find the right contractor when through a reference I got in touch with the Kin family. They completed the entire work before time and a very neat and clean job. I am thankful to them and look forward to further working with the family again.

We interviewed a number of contractors and immediately felt good about this team for our kitchen renovation and floor refinishing.

Definitely committed to the job and showed up every day with meticulous attention to detail throughout. A clear history of pride in what they do, and didn’t stop until they knew we were happy with everything. Wold recommended 100%

Required a small Reno job in order to refresh a rental
Condominium.
The job was done on time, within the estimate provided and the place left clean an tidy.
Highly recommended.

We wanted our master bathroom to be a space of zen and relaxation. A place where the day’s workload could be washed away and come out feeing anew. The quality of workmanship and professionalism that Profix Home Improvement Ltd brought to the reno was out of this world. They got job done on time, to budget and observed all COVID-19 protocols.

Extremely satisfied and will definitely consider them for any and all future projects. Highly recommend.

Tack and Eva Chen

We came to Profix to renovate our kitchen, install brand new porcelain tiles, stain our stairs and do some painting and we were blown away by the quality and service they provided for us. 10/10 would recommend this company to others and will be reaching out to them for future work!

I’m very happy and satisfied with the my full washroom shower done by profix team. Satisfaction Guaranteed.

I highly recommend this company. Wonderful management of the project and helping with details with our office and more. They were extremely polite and professional. Thank you Profix Home Improvement LTD.