Solar- Unable to proceed on project but Polaron is very ethical responsible solar company
WARNING This is not a 'normal' review from a client....
But how Polaron dealt with me after the fact that I could not proceed with the project was clearly OUTSTANDING. I went through the process of signing up with Polaron via a Home Depot location. After paying $682 for site inspection and reports, I was told that I would have to do several extra modifications which would add to my cost. I was advised that I could cancel the contract and get a refund on the money I already paid. This was promptly done and Nathaniel at Polaron was terrific in dealing with. I am honestly amazed what an ethical honest and reputable Solar Company Polaron is. When I get my roof replaced I will definitely deal with Polaron at that time.
- Approximate cost of services:
- $682.00
- Company Response
Hi! Thank you for sharing your experience! While we're sorry the project couldn’t proceed this time, we’re thrilled to hear Nathaniel and our team left a positive impression. We pride ourselves on being ethical, transparent, and client-focused, so your feedback means the world to us. We understand necessary upgrades can impact our customer's decision to go solar, which is why its important for us to offer cancellation without penalty if additional costs are found at the site assessment stage. We would definitely love to work with you on any future projects! Feel free to reach out anytime.