Superior Plumbing & Heating

I have a service call for a condo plumbing service call. The technician came and told me this was a calcium build up on the shower handle to make the shower difficult to turn. He said the whole valve need to be replaced because if he took the cartridge out, it will break the valve. I ask him whether it can be used some CLS to dissolve the calcium. He said no. The whole repair cost is $2000 plus tax.

I stopped the work immediately. Seems to me he just want to grab more money to charge some work that is not necessary. When he left, he put the handle back and did not put it back properly and water started to leak.
Wasted my $99 on site visit.
Hired another plumber, clean the cartridge and calcium. The handle back on. No valve need to be changed or damaged. Will not use the company again.

When I requested the service call I was told they couldn't give me a price until onsite because they charge by the job not by the hour. I knew it was a minor job, a couple of years ago I replaced a different toilet's fill valve by myself. Unfortunately I couldn't get the locknut off this one so needed help. The onsite technician was told to charge me $350! I could have declined the repair but would have to pay $99 for the call then get another plumber. It took the technician less than an hour to install a $30 (retail) part. It was a huge mistake to use Superior, never again.

They arrived on time and did a g0od job replacing
the hotwater tank . Did a good job cleaning up . The new tank developed a leak from the pressure release valve after a few weeks and it was replaced.

I called Superior Plumbing for help when my bathroom floor drain stopped working (I thought I was a clog, and their plumbers only proved my concerns). Their speed in responding was remarkable, and the technician pinpointed the blockage and cleared it up in no time. Thank you very much!

We needed well pump repair service but at fair cost due to budget constraints so after a few hours searching we found this company. The technician Dave promptly diagnosed and fixed a broken parts and gave me a bill upfront. Saved money, thanks Superior Plumbing!

We called Superior Plumbing, and they were able to get someone to come out right away to fix our leak. Daniel was our plumber, he was great! He came on time, was very professional, and knew exactly what was wrong and what needed to be done. He had the part and fixed it all in about 30 minutes, I will definitely be calling Superior Plumbing again for any plumbing needs, they were great!

I read that septic system installation is not an easy thing to do on your own so the first thing for me was to find REAL professionals! I found Superior Plumbing and Heating, called them and discussed the details. They arrived in 2 hours, made some measurements and the next week I got it installed. Cant be better!

Forget about your daily routine disruption with their outstanding, rapid plumbing repair! I had to get out of town when I discovered my leaky tap, but it wasnt a problem for Superior Plumbing & Heating. On-site, their plumber professionally examined the faucet, detected whats wrong with it, repaired the tap and tested it for being leak-free. Each stage was perfectly done and promptly, fantastic!

Charged me before the work was done and could not fix the problem and did not have all the tools! Had to call roto rooter to fix it for less

BEWARE - READ THROUGH

I called Superior Plumbing & Heating to fix a hot water issue and they suggested I needed a new hot water tank
.  I agreed because this was an income property and the tenants had a baby and needed hot water asap. I ended up providing my own water heater($700) and paid them 2100 to install it which is already way to much. (they quoted $4500 for them to provide the tank).

The house is a duplex and has 2 water heaters as each unit is on its own meter.  The tenant called back shortly after the tech left saying they still had no hot water. I called superior Plumbing a few times to get a tech to come back and got the run around. Luckily I had the techs phone number and he managed to get the service appt for me to come back.

When he came back again to check why it wasn't working he and the tenant found out that he actually replaced the wrong water heater. The tenant was with the tech the whole time on the original visit and said that the only thing the tech did before condemning the tank was read the label for the age and then checked the dump valve. He never confirmed if it was actually working or not. I trusted that they were giving me the correct info and they didn't.

Now I lost my good water heater as they removed it and refuse to return my calls or offer any compensation and my problem is still not fixed.

This is the worst customer service I have ever seen and I would not recommend anyone using this company ever. BEWARE