Waterworks Plumbing & Drains

Water was coming down from the upstairs bathroom, into the living room and dining room. Waterworks responded to my request in Homestars, within 15 minutes, and sent a plumber within one and a half hours. The plumber, Ethan, diagnosed the problem quickly, and gave us an estimate for repairs. He was polite, and explained everything to us. I would recommend them.

Knowledgeable and personable. Did the work quickly and professionally.
Will gladly call them back if required.

The actual work to repair a broken cartridge on my shower faucet was excellent. The expert who completed the repair, Ethan, did very good work and finished the job efficiently and with professionalism. I would happily recommend Ethan and the work he did. However, the resulting repair on the tap and faucet meant that eight shower tiles were removed, so the next step was repairing those tiles. Waterworks gave me an estimate for more than $6,500 to repair eight tiles. I went with another company that did an exceptional job for less than $1000. And that's the problem with Waterworks. It's totally disrespectful to the customer to attempt to rip them off with an outrageous cost to repair eight tiles. The whole thing left a bad taste in my mouth. So, I can't recommend this company because I find their business ethics are questionable.
Waterworks has since responded to my review with additional information, so I've updated my rating and my review. I'd advise anyone hiring any contractor for any service to check carefully to see that the estimate matches the actual work required. It avoids misunderstandings like this!

Excellent service. Technician (Alija) arrived as scheduled. Emailed and called to indicate he was on his way. Work was completed quickly and very efficiently.

Pleasant service rep, but spent less than half an hour to tell us nothing he could do after tearing hole in cieling and charged excessive 577 dollars. Very disappointed and feel way over charged

Ethan came out quickly on a Sunday to fix a leak coming from behind a wall. He quickly figured out the problem, did the minimum amount of drywall removal and expertly fixed the issue.
His advise was also helpful on a couple of other issues... an inefficient and problematic toilet and my RO water filtration
He was polite, respectful and also did a great job cleaning up afterwards.
I highly recommend this company and Ethan for your plumbing needs.

Rupinder was very quick to respond and had Michael out within a few hours of my initial contact. Michael himself was very friendly and knowledgeable. He helped diagnose the issues quickly and was upfront about costs without pressing it. He got the jobs I needed done within an hour of arriving. Great service.

A broken drain fixture from our bathtub was leaking into our kitchen ceiling and needed to be replaced. From lightning quick response to great service to some innovative problem solving and sound advice, Alija and Rupinder have been great to work with.

Ethan was fantastic. He went out of his way to make sure that we were taken care of.

Very prompt service.
Ethan was very knowledgeable and efficient.
Excellent communication with the company.
I was very satisfied with the service I received.