High Stream Moving

I put down $300 and they never showed up! I got stood up! No apologies, no refund. These people should not be in business.
I would never trust them for anything. They conveniently dont answer the phone.
Do not use this company or whatever they are!

I contracted them to move my family and I's apartment in August and paid the required deposit, it has been 2 months now and they have not shipped my items yet, it's not even enough that they have absolutely refused to do their job, but also that these people are, inconsiderate, and will not accept their fault, they will try to find lame excuses l, they will deliberately avoid picking your calls, will not respond to your mails and text messages (mind you, they will promptly respond to all your enquiries right until you pay that deposit).
Now I want to retrieve my luggage from them and they are asking me to pay for 3 hours works by their movers (at 150cad/hr, note that they spent less than an hour in total at my place), and another holding fee of 300 or so. How am I the one paying for a job you did not complete?
I have never contracted out work with a worse company than them.
I have stopped calling their office line because they don't pick (the last time anyone picked my call was on the 12th of September), when they claimed my item has not been shipped because I didn't include a copy of my passport data page in the documents I sent earlier, but I did that over a month ago and still nothing!!
I have no good experience with them and just putting this here so other prospective movers will not fall victim and be preinformed about the potential emotional, financial, physical stress they will be putting themselves through if they choose to use HIGH STREAM MOVING.

I hired High Stream Moving to transport a baby grand piano. They did not show for the scheduled move time and no attempts to communicate the delay were made. I had to reach out myself, only to be told they couldnt provide an estimated arrival window. Eventually, the move was rescheduled for the following day, but was delayed twice more and the movers didnt show up until 11:00 PM.

I understand that delays are sometimes inevitable, but a heads up wouldve been appreciated. This was significantly inconvenient, not just for me, but also for the family I was purchasing the piano from, who had to cancel their weekend plans because of all the delays. The coordinator had promised a discount for the inconvenience, which was never honored.

I was willing to look past all this - until I noticed that the piano was severely damaged during the move. I hired a piano technician who confirmed that a bolt from one of the legs (piano legs were removed for transport) was reinstalled incorrectly, protruding through the key bed and damaging the key frame, rendering several keys unplayable. Despite multiple attempts to contact them and kindly request coverage for the repair costs, I have received no response.

I highly recommend avoiding this company if you value your time, property, and peace of mind.

High stream moving helped us throughout the way with our first move from one coast to another. They moved our car and all the household stuff perfectly. Thank you for your support, Andre!

I booked Highstream to move a piano and was very clear that it would require stairs (with photos and exact count of stairs). At the outset, they sent the quote by text and it included an additional quote for stairs. The movers were polite and professional, however were unable to get the piano down the stairs. They apologized and advised they would return two days later with help to finish the job. This was not a problem - I totally understand that things happen and it couldnt get done. However they never returned, never called or emailed. When I finally had to call myself the person I spoke to said they wouldnt return without further payment. He was incredibly rude and debated me at length about how many stairs were in both homes. In the end they refused to do anything further and I had to hire another company to do the job properly. They still have not responded to communications about another move that my family had booked.

I have booked the high stream movers on May last week to move my house shifting from Toronto to Winnipeg and now it's August,it's been more than 2 months still no update when I'm going to get my items. Not only no update on the delivery but also no response to my emails and my calls being received but no one talking. I have waited for 10 mins and dropped the call. I did receive fee email response s initially from the person- Stacie who is the contact person for my order and said that I have to wait until they get the customers for full truck and she also said I chosen shared truck Soni need to wait and they are saying in the contract they didn't mention of the date of delivery. If no mention of delivery date then they should call out the same but intentionally they are trying to use the loophole in their own contract.But at least they should pick up calls and inform customers that they are unable to deliver and provide the other options. Its a big surprise for me that how these companies surviving in the market with this kind of poor cheap customer relations.

Hard working guys. Movers are very careful and real professionals. Would absolutely recommend this company!

professional, easy to deal with, and they took care of all my needs. It's been a pleasure working with high stream movers.

Excellent service. courtreous and very helpful! We have used them a few times and I'm confident to use them again and recommend them to anyone looking for reliable moving company!

This is the 3rd load they have done for me. I always get quality service from them. They can definitely be trusted with even expensive shipments, I would HIGHLY recommend them!