MG Fence

Fences & Gates
Markham ON L3R 1M5
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Nick
Nick
2 reviews Mississauga, ON
10/10

150 foot privacy fence

Fences & Gates review in Mississauga

Great job installing our new fence! Showed up on time and cleaned up before leaving.

Approximate cost of services:
$10,000.00
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Company Response

Hi Nick,

1) Only 1 year later (June 2022) I noticed many of the 6x6 posts starting to twist and split down the middle.
Please bear in mind I have no control over the type of wood that Micropro Sienna produces, beyond buying or returning it. This is an issue in the industry that is not being addressed and I understand your frustration.

2) Reached out to Dino and asked if he could come by to take a look at the fence posts
The issue with the posts was explained in a June message chat, as I recommended a wood sealer from Home Depot.

3) (Dino had assured me he would return if any issues came up in the future).
I assured you that my warranty covers the fence falling down, not issues with the wood itself. However, I stand by my work and would have come to take a look at the post and fix your neighbours door.

4) His response was that "he was too busy" and refused to come out and see the issue at a later date.
I am busy as I book clients well in advance (2 months in your case), who have expectations about a start and finish date around which they organise their lives, and are not happy if those dates suddenly change. I did not refuse to come by, I was serving customers at the time, and before you made a comment about my character, I was checking my schedule for free time.

5) Ironically enough, when I contacted Dino the year before to obtain a quote he came by the next day!
I came by the next day because that's what we agreed too. I was giving estimates in Mississauga and you were close by.

6) Replacing a fence can be extremely expensive and I suggest finding a company that will stand behind their work after the job is completed.
I did my best to you help out with the price. I gave you a good discount, an improved door design and did the job to your satisfaction and on time. In your previous 10 star review you said it was "in line with the other companies out there" which was unfair, but I didn't say anything as you were very generous in giving me a 10 star review.

I do stand by my work, and I reject your characterisation of me.

Again, all the best to you and your family.

Previous versions of this review:

Nick
Nick
2 reviews Mississauga, ON
0/10

150 foot privacy fence

Fences & Gates review in Mississauga

I had approximately 150 square feet of fencing installed by MG Fence in June of 2021. Only 1 year later (June 2022) I noticed many of the 6x6 posts starting to twist and split down the middle. Keep in mind the fence borders a neighbours property who split the cost and was also concerned about the condition of the wood only a year after install.

Reached out to Dino and asked if he could come by to take a look at the fence posts (Dino had assured me he would return if any issues came up in the future). I also asked if he could quickly adjust the neighbours gate which would no longer close due to the fence post splitting that it was mounted on. His response was that "he was too busy" and refused to come out and see the issue at a later date. Ironically enough, when I contacted Dino the year before to obtain a quote he came by the next day!

Replacing a fence can be extremely expensive and I suggest finding a company that will stand behind their work after the job is completed.

Approximate cost of services:
$10,000.00
Nick
Nick
2 reviews Mississauga, ON
10/10

150 foot privacy fence

Fences & Gates review in Mississauga

I contacted Dino back in May to obtain a quote for 150 feet of privacy fencing and 2 gates. He came out the very next day with his son and provided a quote in writing for each of the four neighbours. I decided to go with MG as their pricing was in line with other contractors and they were able to get the job done the next month. I made my expectations very clear and Dino assured me the job would get done properly and on time.

A couple days before the job start date Dino had all the materials delivered on the driveway and came by in person to ensure everything was ready. On the installation date MG arrived in the morning and had all 21 holes dug and posts set in concrete by 1pm. After letting the concrete dry overnight, Dino and his son came by the next morning and spent a full day installing the fence rails and boards. They came back the next day to build/install the gates as promised and cleaned up all the scrap wood.

Overall I'm very pleased with how the fence turned out and how responsive Dino was throughout the entire process. I will certainly recommend MG to anyone in the future.

Approximate cost of services:
$10,000.00