Domenic was very pleasant to work with. He committed to finishing the job once he start do in 3 weeks time (roughly) I had all accomplished which is great.
A few issues came up: he hired a tile guy to finish my bathroom but instead of having the tile guy complete grout and caulking, he did it. This area of work is not his strength so I had to have him back a bunch of times to fill little holes. The caulking was all wrong (colour) and while he did say hed use white, I thought he meant around my lighter coloured tiles. I removed all the caulking and redid it myself. It now looks great.
I ordered pea gravel for my walkway along my house and I got 3/4 gravel. They were almost done when I got home so I just decided to leave it. But its not what I requested.
There were a few pieces of granite were broken during the renovation which required a replacement, fortunately Id already bought a full granite slab so it was easy enough to have him go have another one cut.
He did a great job on replacing my fence gate, it looks great. He did a great job of finishing my stairs. He always came back to fix whatever issue that came up.
My advice: make sure the quote you receive is crystal clear on what is/is not included. The initial one I received was very vague and when we started going through details, he would tell me certain things werent included. Make sure you keep a copy of every revision to the quote. Once a quote is changed on the system, you cant review the old one to compare.
- Approximate cost of services:
- $18,000.00
- Company Response
Thank you for taking the time to give our company a review. Our company entered this job after you parted with the previous contractor.
Our detailed invoices were discussed and confirmed by you as well as any additional add ons would be extra.
The pea gravel alternative was discussed and you received a rebate on your invoice. Grouting and caulking was applied to your original request.
We apologize that you are not completely satisfied and we have reached out multiple times to address any concerns and to resolve any issues with the job completed.
Thank you