Air Care Home Services

I called this company yesterday because my fireplaces not working properly. He did find a problem and gave me a solution.
What we needed was a remote control kit. He explained the cost of those.
Its about $500 - 700. I thought it is really expensive for that, but didnt really know the regular price. So I bought it from him and paid $786 plus tax and installation. After he left, I searched Amazon the same device . Surprisingly I found that you can get it for the lowest $67, the highest $123 at most. He charged me about 10 times more. That is ridiculous! He could have suggested that its available in Amazon for the lower price. So I called him back for returning the kit. I didnt want him to get in the house because its unnecessary to have him detach the kit from the fireplace and this is not a service call. I just wanted my money back. If he gave me a reasonable price, I didnt need to go through this. Waste of my time.

Quick response to my request and questions. Alex provided all the costs and explained the process up front. Courteous, respectful and a pleasure to work with. Will be calling them back for all my Gas needs.

Sealing and Repair done right. My fireplace wasnt working correctly since I purchased my home. I tried multiple people, and they werent able to solve my problem. Air Care Home service came the same day to fix my fireplace and seal it. Im very happy with the service and will use it again.

Person answered request quickly & arrived on time. He was knowledgeable, & polite.
He had needed parts and things were fixed quickly.

This is the second time weve called on Alex from Air Care. He is honest, reliable and knows what hes doing.
We had a gas log set replaced by someone else months ago and we Hated it. Alex was able to make minor changes that made a very significant impact in the aesthetic of the fireplace.
Wouldnt call anyone else and very highly recommend.

We were quoted over $6000 for a new fireplace, without any repair options. Found Air Care Home Services on Homestars, Alex was knowledgeable from the first phone call. Alex scheduled an inspection and we decided to service the fireplace instead. Alex was friendly, knowledgeable, thorough and kept the area clean. Our fireplace looks and works like new with a few extras, for a fraction of the price. We are so happy!

Thanks so much Alex and thank you Air Care Home Services!

Niki

Fantastic job. Very friendly and efficient. Provided great guidance on maintaining my fireplace. Would definitely recommend.

I hired Air Care Home Service back in mid-November for wood fireplace cleaning and inspection. I was looking forward to the use of the fireplace during the winter months, and knew it hadn't been cleaned for at least a decade. I was initially happy with the response time, service booking and pricing. Team arrived within 48 hours, completed the service very quickly (too quickly), and apparently not much soot came out of the chimney. Surprised to find that there was no inspection to the full chimney stack as advertised, I was told that only happens if there is visible damage apparent. I had no complaints initially.

However, in December when the weather changed, and I prepared the fireplace for its first use of the season, several significant issues became apparent. Firstly, the team had damaged the damper. I know it was working, becaused I tested myself before I called for service. Yet after the service was completed, the latch handle had become detached from the damper panel. Secondly, it appears all of the soot that was flushed from the chimney became lodged behind the damper panel. This included debris, soot and pieces of chimney brick. Even the most cursory inspection by the team after the work was completed, would have discovered this. Yet this very obvious damage went completely ignored, either negligently or deliberately. Once I discovered the damage, I immediately attempted to contact Air Care Home Service, but all of my calls, emails and messages have been completely ignored. I didn't pay much for the service in the grand scheme of things, but they damaged my property and ghosted me after.

We had the motherboard replaced in March of 2023. In October, when we tried to use it, no pilot. The previous contractor was here for 3 hours on the phone with napolean. He didn't know his stuff. Alex came in had it fixed and running within half hour. Awesome job and I would highly recommend. Thank you, Alex!

Have not used our gas fireplace for 2 years due to a faulty sensor. Alex came in and did a full box clean down to the parts, a box coating to protect against rust and corrosion and an update of our sensors and remote systems. The unit has never looked cleaner or newer than right now. Alex was super respectful of our home with booties and floor coverings and was responsive to all texts and timing.