Excellent Communication & Customer Service
We are thrilled to have found Arctic Vinyl Windows and have had the pleasure of working closely with Mike throughout our window replacement process. Although we began exploring options last summer, we only recently finalized our purchase. Mike has demonstrated exceptional patience and professionalism every step of the way, understanding the importance of making the right choice for our home.
Mike has gone above and beyond, patiently reviewing various window options with us multiple times and providing several quotes without hesitation. His dedication and willingness to accommodate our preferences have been truly commendable. He is undoubtedly an all-star in customer service and deserves every bit of praise we can give him.
During our selection process, we encountered a minor issue with the grille option we initially chose. Mike promptly addressed the issue and presented us with alternative options, ensuring we found a solution that met our aesthetic preferences. While we opted for a more expensive grille option for our front windows, which added $2000 to our budget, we appreciate Mike's transparency and commitment to helping us achieve the look we desired.
Though our windows have not yet been installed, we have high expectations for their quality based on Arctic Vinyl's reputation. More importantly, we are confident in Arctic Vinyl's accountability and commitment to customer satisfaction, should any issues arise in the future.
We look forward to the installation of our new windows and are grateful to have found a company like Arctic Vinyl Windows that prioritizes customer service and product excellence.
- Approximate cost of services:
- $21,131.00
- Company Response
Thank you for taking the time to share your experience. We look forward to installing your project!