Elite is a very reputable company from Toronto and has just opened up a location in London. I work with a lot of trades with our rental properties and I can say that Karl was one of the top trades person I've come across especially when I was looking for repair for my personal home refrigerator that broke down. Customer service, knowledge of his craft, preparedness of the systems and paperwork required, the details provided of the issue, the itemized list of parts and labour required for the repair made this experience seamless and gave great confidence in his high quality I received. The appointment was only scheduled for diagnostics, but when I told them what type of issue it might be, Karl came already prepared with all the potential replacement parts and in the same appointment diagnosed and repaired our refrigerator. I would highly recommend contacting Karl at Elite.