The experience with AGM for a basic kitchen renovation in BC was highly disappointing. Despite being marketed as a premium service endorsed by Mike Holmes, AGM was overpriced, delivered subpar quality and materials, and significantly delayed our project. What was promised as a 3-week project timeline stretched to over 5 months, with long periods of radio silence, disorganization, and a lack of communication about the project's status. They were unsympathetic to the reality that this was the only kitchen in our home. AGM was only motivated to meet payment milestones, offering weak excuses for deficiencies and threatening further delays rather than adequately addressing issues.
Throughout the renovation, AGM suffered from high turnover among project managers and general contractors, which led to confusion, miscommunication, and a lack of accountability. Our project went through 3 project managers and 2 general contractors, each of whom required a restart of the scoping, design, and material selection process. The project managers were incompetent, and trades often performed work that was substandard and unprofessional, resembling work of a "handyman" versus a "licensed professional". The lack of professionalism also led to property damage that remains unresolved.
We were undervalued, especially since we were paying inflated 2023 prices for a basic kitchen renovation. Ultimately, the experience was frustrating and stressful. We will not be pursuing future renovations with AGM nor recommending AGM to friends and family.
Do yourself a huge favor and find a local company where you can communicate with the owner face-to-face and hold them accountable to complete the job with quality materials and workmanship at a fraction of the price.
- Approximate cost of services:
- $45,000.00