Reken

Professional, reliable, efficient communications, transparent pricing. I have already referred Reken to family members in need of roofing services. Thank you Reken!

I had a leak in my roof. The leak occurs intermittently under specific weather conditions - icy rainy snow with high winds. It occurs once every 1 - 3 years in one specific area of the house.

In December 2022, I asked Reken if they could investigate the leak, let me know what the cause of the leak, and provide a quote for the repair.

Instead of doing this, Reken removed a portion of my roof and sent me an $2000 invoice saying the leak was fixed.

I told Reken that I only asked for a quote and did not agree to have any work done. I also asked them whether they were certain the leak had been resolved based on their actions. They said it was an absolute guarantee that it was resolved.

I asked Reken's owner, Luckie, that if the leak occurred again, whether they would repair it, and he said their warranty covers this.

So I agreed to pay on a $500 monthly plan as I was not prepared to pay the entire $2k in one go.

Luckie demanded that I pay the entire amount right away, threatened to return to my property to put back the piece of roof that had been damaged/removed, and take legal action. He said that he charges a minimum of $2000 for all jobs.

Luckie texted for the next few hours rambling on until finally accepting that the $500/month was a reasonable payment plan for work that wasn't even agreed to.

I paid off the entire amount within two months. By February 20th, the invoice was paid in full. Yet in March 2023, Teresa (from Reken's accounting) emailed me stating I owed $1090. I provided her with all payment details - dates and e-transfers from my bank showing that she was incorrect and that the entire $2090.50 had been paid. I didn't hear from her again.

In May 2023, the leak in the same spot under the same weather conditions occurred again in a storm that had just passed. I contacted Reken and they said that there was nothing they could do, and that I would have to contact them during the middle of a storm while the leak was occurring for them to come and take a look. He said that their warranty does not cover my situation. In other words, since Reken's "fix" did not work, there is another reason for the leak, and therefore the warranty does not cover this other reason.

I had other contractors look at the issue and was told that the missing mortar in some bricks in the area of the roof where Luckie's crew worked was the culprit for the leaking in windy icy conditions. It was something that stood out to everyone that looked at the property that was familiar with leaks, but never mentioned when Luckie's team did their "repair" for $2000 without my consent.

In summary, this is what happened:

Reken performed work without my consent.
Rekend removed portions of my roof without permission.
Reken failed to provide me with a quote which is all I asked them to do.
Reken invoiced me $2000 for work performed without my consent.
Reken claimed I had not paid the invoice after I had paid it in full.
Reken failed to resolve the leak which occurred months after their "repair".
Reken failed to honor their warranty in returning to actually repair the cause of the leak.

Secured curled shingles with cement or nail and fixed flashing
This is my second service with a different issue

I recently had the pleasure of working with the Reken Roofing Team to address a persistent flat-roof leak, and I am thrilled with the results.

From start to finish, their professionalism and expertise were evident. The team conducted a thorough assessment, swiftly identified the issue, and executed a flawless repair. Communication was top-notch, with regular updates.

I want to share my recent experience with Reken Company. I had a bit of a roofing crisis with a leak, but I reached out to them for help. To my relief, they were incredibly quick to respond and super professional throughout the whole process. Long story short, my roof got the TLC it needed in no time, and I couldn't be happier. If you ever find yourself in a similar situation, I highly recommend giving Reken a call they really know their stuff!

I recently found myself in a roofing emergency that required immediate attention. My flat roof had developed a significant leak during a heavy rainstorm, and I knew I needed professional help fast. After some quick online research, I came across Reken Roofing, and their response was nothing short of remarkable.

I contacted Reken Roofing, explained my dire situation, and to my relief, they assured me that they would dispatch a team as soon as possible. Within an hour, a team of skilled roofers arrived at my doorstep. Their prompt response was a huge relief, especially considering how stressful the situation had become.

Upon arrival, the Reken Roofing team wasted no time. They quickly assessed the damage and determined that a patch repair was necessary to address the leak. What truly stood out was their professionalism and efficiency. They came prepared with all the necessary equipment and materials, which saved precious time.

If you find yourself in a roofing crisis, I wholeheartedly recommend Reken Roofing for their reliability, professionalism, and top-notch craftsmanship.

I just had my roof shingle repair completed by the amazing folks at Reken, and I cant stop raving about them. They showed up right on time, with a dedicated crew that was not only skilled but also incredibly friendly. It was refreshing to work with a company that didnt ask for any upfront deposit, which shows their trustworthiness. The repair job was done flawlessly, and I couldnt be happier with the outcome. Reken definitely gets my highest recommendation for their punctuality, professionalism, and outstanding service.

I am grateful to have stumbled upon Reken after reaching out to several other roofing companies. Dealing with a persistent skylight leak was incredibly frustrating, but they turned out to be a lifesaver. Right from the start, their communication was on point, and they genuinely listened to my concerns. Unlike the other companies, they quickly scheduled an inspection and wasted no time pinpointing the leak's source. The repair work they carried out was smooth and efficient, putting an end to my leak. I recommend Reken to anyone struggling with skylight leaks. Trust me, they'll save the day!

Responded immediately and offered a free inspection. Quickly identified problem and fixed roof leak in 3 hours. Very friendly, responsive and answered all my questions. 10 year warranty. Would definitely recommend.

We hired Luckie and his crew to replace our commercial flat roof. It was a huge job, requiring the removal of all of the old roof material (it was a gravel roof), re-sloping the roof, flashing, eaves, etc. Huge job.

The Reken team did a great job. They showed up when they said they would, they were respectful of the fact that I have tenants directly underneath that roof, worked efficiently, and ultimately gave us a fabulous new roof and we are finally rid of all of that gravel for good! They took no money upfront (which I couldn't believe actually), asked for 50% when the demolition of the old roof was complete, and the final 50% once the entire job was done. Their pricing was excellent, too.

I wouldn't hesitate to hire Reken again and likely will for my home!