Backyard landscaping and renovation
We hired Infinite Possibilities to renovate our backyard - lay down new grass sod, add a mowing strip to separate the lawn from the plants, and to update the plant selection in our garden to better accommodate the lighting conditions. While the work on adding the mowing strips turned out well, and the plants are fine, the new sod that they provided is just as lumpy and uneven as the previous. On the positive side the grass is much fuller than it used to be, but it's still patchier and lumpier than we'd expect for the price we paid for the work. Tried to contact them several times given their one year warranty, and it took months to get a response, and when we did they sent somebody to take a look at our lawn without letting us know when they would be there, so we were never able even to talk to a person about the issues we were having. My biggest issue with working with this company is the customer service, which was really lacking.
- Approximate cost of services:
- $9,000.00
- Company Response
Hello TH,
I appreciate your candid feedback on the landscaping services provided by Infinite Possibilities. My name is Alex, and I, alongside my cousin, assumed leadership of this company in late 2019. We are dedicated to upholding our industry's highest standards of service and quality.
It concerns us to learn about the issues you've encountered, particularly with our customer service, which evidently did not live up to your expectations or the standards we now set for our company. Please accept my sincere apologies for any inconvenience you have experienced and for any part I played in this outcome.
Since taking over the company, we have been focused on improving every aspect of our operations, from the quality of our workmanship to the efficiency and responsiveness of our customer service.
To address the problems with the sod and ensure that your backyard meets the level of quality you were promised, I would like to arrange a personal visit to your property. We will work with your schedule to ensure we can discuss the situation in detail. I am committed to not only resolving the current issues but also to restoring your trust in Infinite Possibilities. Could we please schedule a time to talk or meet at your earliest convenience? Your satisfaction is our priority, and we are eager to demonstrate the positive changes that have been made under our new management.
Thank you again for bringing this to our attention. I apologize for the tardiness of this response, and I look forward to speaking with you.
Sincerely,
Alex Zalewski,
Infinite Possibilities, Owner