AMC Environmental Corp.

We hired a mold remediation professional for our basement, expecting them to be thorough and careful, especially since they charged three times more than a contractor for demolition alone. My primary concern was preventing the spread of mold to other areas of the house, particularly the first and second floors where we live, and keeping our living spaces clean.

Unfortunately, when I checked the work around 1 PM (they started at 9 AM), I found several issues that were concerning. Although there was a plastic seal at the basement entrance, it was hanging wide open when I arrived, with no one going up or down the stairs at the time. This was alarming because it defeated the purpose of having the seal to begin with.

As I went further into the basement, I noticed that none of the vent holes were sealed, despite the fact that sealing them is supposed to be the first step to protect other areas of the house, according to their own guidelines. By the time I checked, they had already demolished the bathroom. Although they had sealed the gap inside the bathroom (where the insurance company had cut the drywall 1 foot from the bottom in the adjacent furnace room, leaving a large gap along the walls), they left the bathroom door wide open.
and right outside the bathroom door, I found that the rest of the gap in the wall was left unsealed. This rendered their work inside the bathroom pointless, as debris and dust could easily enter the furnace room through the unsealed gaps.

The fact that the vents and door remained wide open throughout the process made me very angry because preventing mold from spreading upstairs was my top priority. Overall, it felt like they cared a little, but not nearly enough. In the end, hiring this company seemed pointless, especially considering the cost was three times higher than just hiring a contractor for demolition.

Additionally, we encountered a tricky situation regarding the dehumidification. When the representative spoke with my husband about the quote, my husband distinctly remembers being told that the job included 24-hour dehumidification. I even called to confirm this before deciding to proceed, and I was assured that they would dehumidify for 24 hours and continue if necessary until the basement was dry. However, this was not written in the contract, which we overlooked. In the end, the representative claimed he never said that, and we must have remembered incorrectly, which was very frustrating.

I don't have much time to constantly check their work, but their careless attitude makes me doubt how careful they are in doing the job. Since mold isn't always visible, it's hard to tell if they've thoroughly removed and cleaned it. I can only hope they did, though the space did look quite clean after they left. However, this still needs to be verified.