Riverson Construction

Joe at Riverson Construction took a 25% deposit June 01 2024 and he and his company Riverson Construction promised a completion date of week of July 15. This completion date was then extended to end of August. Nothing was done. Joe gives lame excuses why his company cannot do the job. Our request for our deposit refund was flatly refused. This transaction is clearly a money grab for Riverson Construction, as Joe and Riverson Construction have done nothing in return, and refuse to refund our deposit. Homestars should be more cautious in vetting the contractors they recommend given Homestars' trusted reputation.

People don't show up. The roof work is leaking. Nobody is calling us back! We just want the work we paid for to be finished. It's been months. They never have the right materials. Things never get done.

I recommend against hiring a company run by Josiah "Joe" who is the President of Riverson Construction. Check out the company he ran previously called "D**** E*********" on the BBB, Homestars and Google Maps for examples of the kind of experiences others have had with him over the last few years. Josiah made a big effort to distance himself from the company he and his wife operated just before starting this one. Working with Riverson I'm reminded of lessons I should have known already. Be cautious of any contractor who asks for a large down payment, who is not clear about termination clauses in their contract or who does not meticulously spell out the timeline for the work and materials they will need to do your project.

Our experience with Riverson went poorly after the really positive sales experience. I can personally attest to: Josiah not paying the bill for the dumpster at our house, substantial last minute structural changes to our porch without a permit (extra labour and materials $!) and a heavy leak in our roof. The roof work started with under qualified employees and after one slow day of stripping shingles, could not be finished by Riverson for the rest of the week. The roof was left unsealed around our skylight for one rain day, then after discovering the leak it was another two and a half days (and more rain) before it was covered with a tarp. Just in time for another rain day! Despite plenty of photos to the contrary, Josiah has his employees look for an excuse to say the damage had occurred previously. When they came to cleanup water damage, they did not bring dehumidifiers, fans, or a shop vac. In hindsight, we paid far more down payment than was reasonable or standard. Work started weeks after it was supposed to, teams were disorganized without the equipment and materials they needed, and all the folks we met were nice but generally have not worked with Riverson for long. After only a few days of work we rescinded the contract for unfair business practices per the Ontario Consumer Protection Act. Rather than acknowledge the poor situation or negotiate a fair settlement, Josiah threatened us with legal action if we didn't pay more money and keep quiet by signing a waiver. The "settlement offer" had the pretense of having received legal advice because a lawyer was CC'ed. Presumably the lawyer did not advise Josiah's actions, since the emails were all sent outside business hours and over the weekend. The lawyer never communicated with us. Invoices were never provided when asked for, or "invoices" were provided that were earlier quotes with additional materials and inflated costs. A number of materials were ordered that weren't needed for our project.

There are lots of contractors who are trying to grow their businesses in a challenging environment. Search on homestars, call who you know or call the folks with advertising out front of a nice looking place. Knock on your neighbours door! Find the collaborative and trustworthy people and give them your business instead. Contractors, subcontractors and supply stores need to work together and operate best when they trust each other and have a solid history of mutual success. Make sure who you hire is respecting their industry and has strong connections within it. As homeowners, when we select the good folks to work with we can all benefit from a stronger home renovation industry.

Paid up front for work in March and have nothing completed as outlined on receipt as of end of August. Asked for itemized list and cost of what's been done and never received one. Told there was no intention to complete work as outlined and offered an $870 refund. Since agreed to a more suitable refund in mid-July but still waiting for it. Choose your contractor wisely. Sadly I didn't and now have to seek reimbursement
through small claims court.
Mary

I recently had the pleasure of working with Riverson Construction on a major exterior renovation project for my home. From the initial consultation to the final touches, their team displayed professionalism and expertise at every step. They replaced my old siding with top-quality materials, installed new energy-efficient windows, and transformed my outdoor space with a custom deck. The attention to detail and commitment to quality were evident throughout the project, and I was impressed by their dedication to customer satisfaction. Riverson Construction delivered exceptional results within the agreed timeline and budget. I highly recommend them to anyone seeking reliable, high-quality construction services.

I recently hired Riverson Construction for a major exterior renovation project, and I couldn't be happier with the results. They replaced my old siding with high-quality materials and installed new energy-efficient windows and doors. The transformation is incredible; my home looks modern and stylish while also being more energy-efficient. The team at Riverson Construction was professional, courteous, and dedicated to ensuring every detail was perfect. Their pricing was competitive, and the value I received exceeded my expectations. I highly recommend Riverson Construction for anyone looking for top-notch exterior renovations.

Riverson Construction transformed my outdated backyard into a stunning outdoor oasis. Their team designed and built a beautiful deck that has become the focal point of our gatherings. The attention to detail in every aspect, from the quality of materials to the finishing touches, was exceptional. What's more, their pricing was fair and transparent, making it easy to stay within budget without compromising on quality. I highly recommend Riverson Construction for their professionalism, craftsmanship, and ability to bring dreams to life.

I am extremely pleased with the extensive exterior renovations Riverson Construction completed on my home, including a new deck and upgraded siding. Their dedication to excellence and precision in every detail was remarkable, from the custom deck design to the flawless installation of the siding. What impressed me the most was the affordability of their services; I got exceptional quality without the hefty price tag. Additionally, their friendly and professional team made the entire process smooth and enjoyable. I highly recommend Riverson Construction for their impeccable craftsmanship, budget-friendly approach, and comprehensive range of services.

Riverson Construction exceeded my expectations with their exceptional craftsmanship and attention to detail. From start to finish, they were professional, reliable, and dedicated to delivering quality results. What truly stood out was their fair pricing, which made the entire project a great value for the quality of work provided. I highly recommend Riverson Construction for anyone looking for top-notch construction services at a reasonable cost.

Very long wait time to get project started. Then came the upselling and "extra's". Project came in $4000 over budget and work 90% completed months later than promised. We don't expect to ever have it completed as promised.