More about The Comfort Group

Welcome to The Comfort Group, your trusted source for HVAC services on Vancouver Island. Since 2004, we've dedicated ourselves to ensuring the comfort of homes in Nanaimo, Parksville, Courtenay, Port Alberni, Duncan, and beyond, no matter the season.

At The Comfort Group, we know the importance of a dependable HVAC system for your comfort. We provide a full range of services, including furnace installation, air conditioning maintenance, and air purification, to keep your home comfortable year-round.

With our 24-hour emergency services, we ensure prompt support whenever you need it—without extra charges for after-hours assistance. Our technicians are not only highly trained and certified but also fully insured, FortisBC-registered, and ITA-certified.

Our commitment to outstanding service extends to our partnership with The Super Plumber for all your plumbing needs, and we also handle electrical repairs and installations to keep your home safe and functional.

Experience the Comfort Group difference today and discover why we have been Vancouver Island’s preferred choice for HVAC services since 2004. Contact us to schedule a free heating and cooling consultation or to learn more about how we can help you maintain the perfect comfort levels in your home!

CATEGORIES: Heating & Air Conditioning
PRODUCTS: - Furnaces - Heat Pumps - Gas Furnaces - Air Conditioners - Ductless Heat Pumps - Air Purification Systems - Ventilation Systems - Hot Water Heaters - Tankless Water Heaters - Plumbing Fixtures - Electrical Components and Fixtures - Thermostats - HVAC System Accessories - Energy-Efficient HVAC Units
SERVICES: - Furnace installation, repair, and maintenance - Heat pump installation, repair, and maintenance - Gas work and hookups - Gas furnace installation, service, and repair - Natural gas pipe installations - Air conditioning installation, repair, and maintenance - Ductless heat pump installation, service, and repair - Refrigeration checkups - System replacements - Air purification system installation and maintenance - Ventilation work - Plumbing repairs - Hot water heater installation, service, and repair - Tankless water heater installation, service, and repair - Plumbing fixture installation and maintenance - Electrical repair - Electrical inspection - Electrical installation - Thermostat installations - Electrical and wiring services - Maintenance contracts - Mechanical troubleshooting and repair - Sheet metal ductwork - New construction HVAC installations
BRANDS: Lennox, Goodman, York, Daikin, Rheem, Trane, Carrier, Amana, Mitsubishi, Generac, Moovair
WEBSITE: https://comfortgroup.ca/

YEAR ESTABLISHED: 2004
PAYMENT METHOD: Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking, and financing available
LICENSES: TSBC - GAS & ELECTRICAL
LIABILITY INSURANCE: Yes
WORKERS COMPENSATION: Yes
BONDED: Yes
WRITTEN CONTRACT: Yes
WARRANTY TERMS: 100% guarantee on one year Parts & Labour on any repair

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.5 10 (8 reviews)

alexajr1949

1 review Coombs, BC Joined 2024/12/11

10/10

Heat pump

Heating & Air Conditioning review in Coombs

12/11/2024

We love it and cant believe we lived so long without it. Service was amazing and the technicians we super friendly and informative. Great company!

Job Price

Approximate cost of services:: $9,000.00

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Private User

Private User reviews Nanaimo, BC Joined 2024/12/11

Heat pump/ furnace installation

Heating & Air Conditioning review in Nanaimo

A big thank you to Comfort group. They are very knowledgeable and helpful. We are enjoying are new quiet heat pump and furnace.

Approximate cost of services:: $24,000.00

capt.sgraham

1 review Nanaimo, BC Joined 2024/12/04

8/10

Heat Pump

12/06/2024

Bought the heat pump several years ago and the Comfort Group plumbed it into the existing furnace. for the many years the heat pump was serviced by the CG. Two years ago they could/would not service the pump, hence the 4 stars. This year we are back on track, servicing exceptional and fully explained, cost of service very reasonable, reliability back on track and we will continue with CG as long as we have this house and will invite them back to install or service our next heat pump. We will also add emergency power because as we have found out electricity is not completely reliable... Thank you The Comfort Group

Approximate cost of services:: $300.00

Company Response: Thank you for choosing and putting your trust in us - we appreciate your business!

Private User reviews Parksville, BC Joined 2024/03/02

Good service

Parksville

11/29/2024

We recently purchased a home with a heat pump, at heating source we were not familiar with. We had TCG perform an inspection and routine maintenance and they were able to explain the operation and maintenance practices we should follow.

Approximate cost of services:: $200.00

Company Response: Thank you for the feedback!

Private User reviews Nanaimo, BC Joined 2024/10/05

Fantastic Plumbing Job

Plumbing review in Nanaimo

10/05/2024

Fit me in right away, and were able to add a couple of more items to the list. Ian the serviceman was amazing - showed me and explained every bit of work. Took care to make sure the work was done correctly. Replaced plumbing under kitchen sink, checked out rest of house for any issues, jetted the pipes. I appreciated the care Ian took and highly recommend this company.

Approximate cost of services:: $1,200.00

Private User reviews Cassidy, BC Joined 2019/05/12

Heat pump issues

Heating & Air Conditioning review in Cassidy

07/10/2024

Only company could find that could fit me in promptly. Tech was excellent. Prior to fixing initial issue gave me quote how much going to cost me and discussed different options if didn't work. When I asked him to look at fan to heat pump as occasionally didn't start told me the problem/solution and how much additional cost would be before proceeding. Very professional. Worth ever penny

Approximate cost of services:: $400.00

Company Response: We appreciate your business, and we look forward to working with you again in the future!

Private User reviews Nanoose Bay, BC Joined 2024/04/11

Heat pump service

Heating & Air Conditioning review in Nanoose Bay

04/11/2024

Arrived a bit early with professional introduction. Efficient review of service aspects c/w straightforward and clear feedback on what and why he was doing what he was doing.

Very comfortable to work with and gave me absolute confidence in the technicians capability.

The heads up on the age of my hot water tank was a bonus

Strongly recommend The Comfort Group.

Approximate cost of services:: $75.00

Company Response: Thank you! We hope to see you again!

theresaallen1971

1 review Nanaimo, BC Joined 2024/04/02

Heat pump installation and maintenance

04/04/2024

Every person who has come into my home to do service has been awesome! I am very happy with the products and service.

Approximate cost of services:: $0.00

Company Response: Thank you for your review!

Private User reviews Nanaimo, BC Joined 2024/03/25

First Review

Great Work

Nanaimo

03/26/2024

Great work by the company did amazing on my water heater install. Would highly recommend.

Approximate cost of services:: $2,000.00

Company Response: Thank you for recommending us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

The Comfort Group

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