Pegasus Van Lines

Moving & Storage
Mississauga ON L4W 4L4
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HomeStars
Moving & Storage
Pegasus Van Lines
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85%

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Reviews by rating (past 12 months)

Reviews for Pegasus Van Lines

Average customer rating:
8.6 10 (31 reviews)

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Joe
Joe
1 review Vancouver, BC
10/10

No Hidden Fees and Great Communication

We are so happy with our experience with Pegasus! From the start, they responded quickly to my rate request, and emails were answered right away. The movers were on time, courteous, and professional, plus they worked super fast. We also appreciated that there were no extra charges for stairs, shrink-wrap, or mileage. This was my first time using professional movers and my husbands third, and we were both really impressed. Well definitely recommend Pegasus Van Lines to our friends and family!

Approximate cost of services:
$2,000.00
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Shan
Shan
1 review Brantford, ON
0/10

Shipping

This is the worst company ever. I was misled . I was told my item will be delivered in one week. It been over weeks and I havent gotten my items. I called Customer service, he was talking over me and didnt want to listen. He was so disrespectful. Please be mindful when choosing a moving company. I told customers service that he could have communicated with me he then said he doesnt have to. I disagree with that. My items are in your possession and you dont think you need to communicate with me. This is so said.

Approximate cost of services:
$6,300.00
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Private User
Private User
Private User reviews Saskatoon, SK
0/10

Never received items

Hired this company to move all my belongings across the country. They told me 7 days. Than changed it to a month. They refused to answer my phone calls or texts. One email very vague saying it will arrive between Sunday and Tuesday. Ive now been without everything for 7 weeks and they are not responding to anything. I believe I will Never receive. Do not hire these people

Approximate cost of services:
$2,500.00
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Carolyn
Carolyn
1 review Arden, MB
0/10

Pegasus Van Lines

Terrible experience with this company. They did not send contract when move was booked. They wanted everything boxed by us. Took 3 weeks to get our belongings only to have things disappear between when they were loaded and when they were delivered. When I filed a claim for missing items, was told it would take up to 8 weeks and when I contacted them after that time, they said they couldn't find our goods. They have a $350 deductible which goes by weight not value of goods that went missing. THEN they sent me their contract which states they're not responsible for basically anything. This is a shady company and I would stay as far away from them as possible. Use a large well-known moving company. Cost the same price but pretty sure, better service.

Approximate cost of services:
$13,000.00
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Baldeb Atwal
Baldeb Atwal
1 review Markham, ON
9/10

Great Experience with PVL!

I was very impressed with Pegasus Van Lines! They were professional, efficient, and accommodating. The crew was friendly and worked hard to finish the job quickly. They took extra care with my belongings and even helped assemble some furniture. I would highly recommend them to anyone looking for a dependable moving company!

Approximate cost of services:
$970.00
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Private User
Private User
Private User reviews Toronto, ON
8/10

Hardworking crew

The experience was great! The team was quick and efficient, and I was out of one home and into the next in just a few hours. They kept me updated throughout the process, which I really appreciated. What I thought would be stressful turned out to be smooth and easy. Only reason for 4 stars is that a couple of small details couldve been handled better, but overall, Im happy with the service and the teams hard work!

Approximate cost of services:
$1,400.00
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Company Response

Thank you for your honest feedback!

Sean
Sean
1 review Toronto, ON
10/10

Moving and Storage

Weve used Pegasus Van Lines twice to move our furniture. The first time, they stored it for four months while our remodel was being completed. The movers were courteous, careful, and very professional. We really appreciated their efforts and wouldnt hesitate to call them again!

Approximate cost of services:
$1,500.00
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Private User
Private User
Private User reviews Burlington, ON
10/10

Exceptional Service

A friend referred me to this company, and I couldnt be happier with the experience. From the estimate to the actual move, their customer service and professionalism were outstanding. They handled my belongings with great care and were flexible when my closing date kept changing. They truly went above and beyond. Highly recommend them to anyone needing reliable movers!

Approximate cost of services:
$1,800.00
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Zhu Ming
Zhu Ming
1 review Brampton, ON
8/10

Excellent

The office staff was incredibly friendly and made scheduling so easy! The movers were amazingcourteous, professional, and ensured everything was placed exactly where we wanted it. Great experience all around. Highly recommended!

Approximate cost of services:
$700.00
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Company Response

Thank you, Zhu Ming, for such wonderful feedback! We're thrilled to hear that you had such a smooth experience, from scheduling with our team to the movers ensuring every detail was perfect. It’s always our goal to provide exceptional service, and knowing we met your expectations means a lot. We truly appreciate your recommendation!

Gilbert Pierre
Gilbert Pierre
1 review Ottawa, ON
9/10

Great care with no damages!

They did an amazing job moving our entire house quickly and efficiently. The team was friendly, professional, and very thorough. They wrapped all the furniture, padded the doorways, and placed everything exactly where we wanted. Best of all, nothing was damaged during the move. Highly recommend!

Approximate cost of services:
$1,400.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pegasus Van Lines

Pegasus Van Lines offers seamless and stress-free moving services across Canada and the United States. Specializing in both residential and commercial moves, we serve clients in Ontario, Quebec, British Columbia, and more Canadian provinces. We also cover key U. S. states like New York, California, Texas, and Florida. Our services ...
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