bsolutely awful! Made me wait 2 weeks for an installation appointment and then cancelled the day of. Booked a second appointment even though I should have taken the first cancellation as a sign of their incredible incompetence and unprofessionalism. They cancelled the second appointment after making me wait 2 hours on the technician and then tried to make me book a third appointment!
I would caution anyone not to use the Monitoring Centre but everyone is probably safe, they aren't competent or professional enough to show up and do the install anyway. What a joke this company is.
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Peter ... I am unable to locate an incident such as described above in our data base so I encourage you to please contact me directly for further investigation. We do apologize for any inconvenience the above may have caused you. We pride ourselves in the delivery of outstanding customer service and would like to investigate this issue further. Please email mirella@themonitoringcenter.com or contact me by phone 1-866-247-4999 Ext.2235. I look forward to speaking with you and locating this incident in our data base in order to procure a resolution moving forward.