Modern Appliance

I was impressed at first as I received an immediate call back and quick house call. The diagnosis was quick and he recommended a new dishwasher instead of an unnecessary repair, which I appreciated. However, the estimated 1 hour installation job was a different story. 20 minutes after his planned 8am arrival time I emailed and called to find out if there was a problem. Apparently he was at an earlier call, he claimed was a 30 minute job, and it ran long. He would have had to leave the other job at 7:30 to arrive at my location, so I wasn't clear how he could have lost 50 minutes without noticing that he was going to be quite late and why I had to call him instead of him calling me before 8 am when he already knew he was going to be late. I got a big story about a little old lady and her medication so I would be sympathetic, but I had an appt I had booked based on his info and now I had a problem. He finally arrived after 9:30 and by this time I had to call my husband home from work to cover off so I could go to my appt. It ended up taking 2 hours so I don't know what happened to any later appts but my appt should have been over by 9ish according to him and he left after 11:30 and I don't know why. The installation seems fine but reliability is also key for me.