Modern Appliance

7 yr old washer died unexpectedly 2 wks ago. Narrowed down potential repairmen to a couple from Homestar reviews. Choose Modern Appliance as they (Peter) were the only one to respond in a timely manner. Appt was scheduled and part ordered. Thru no fault of Modern Appliance, the part was delayed due to their parts supplier. As time passed and the situation of no functioning washer became more desperate, I was able to source and install the potential defective part myself and cancelled my appt with short notice. Throughout, Peter ,not only, always answered returned my calls quickly, but provided suggestions and alternate courses of action. Ultimately the initial probable defective part was not the cause of failure and I did require Peter to come in to diagnose definitively the root cause of the issue. He was not only able to do this quickly but luckily also had the spare part in hand. The cost was lower than expected and I could not be happier. I would recommend Peter without hesitation. I only wish other companies could learn the concept of managing customer expectations thru effective communication, especially in time sensitive situations. Two big thumbs up to Peter and Modern Appliances.