Modern Appliance

My freezer died and I called Peter to repair it. Amazingly, he didn’t try to sell me anything. Instead, he helped me to establish whether the freezer was worth repairing or better to replace it. He was totally familiar with the make and model and know historically what the issue might be. He charged us zero to determine that replacing it was a better idea and he easily could have used it as an opportunity to take money from me. He now has my trust and my future business.