They were scheduled to pick up our belongings on August 1st between 4PM and 8PM. At 9:30PM the driver called to say he'd be an hour. At 11:30PM he called to say he's be 20 minutes. At 1:30 AM they called to say they were out front. They told us we could expect our stuff to arrive at our new place with 10 Days.
Today August 30th, so THIRTY days later, they arrive, (mind you they had given us FOUR previous delivery dates, but never showed up) They held our stuff hostage within their truck, making us pay before we even get to make sure it isn't damaged. Well of course it was damaged. There were very few items that didn't have dents or scuffs. Our wooden dresser was badly damaged. It will have to be trashed. I had mirrors, glasses, mirrored bedside tables that were all smashed. When I called Brock the Manager (Most unprofessional person I've ever dealt with) told me he's personally make sure we DIDN'T RECEIVE ANYTHING back regardless of if we went through their claims department or not! I dealt mostly with Meaghan and felt I couldn't trust a word she said. Avoid this company like the plague, they are horrible, horrible people and it directly reflects the business they run.
- Approximate cost of services:
- $1,563.00