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East West Futons

Furniture
Toronto ON M5S 1X8
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Write a Review

maveriiick
maveriiick
1 review Toronto, ON

First Review

1/10

Custome Leather Sofa

I ordered a custom sofa by Pallister and paid for a storage bed frame in a combined order. The part owner, Leanne, told me initially 4-6 weeks for delivery. The applicant placed the order and after further enquiry she told me it would take 8-12 weeks for delivery. After 12 weeks had elapsed I still had no sofa. The sofa finally came shortly after that.

However, upon delivery the company had rented a cargo van and sent their store sales employees to deliver the sofa which weighed a tonne. Needless to say they couldn't get the sofa in the elevator and scratched it all up trying to get it up the stairwell.

I declined the order and then got into a disagreement with Leanne and eventually she took the sofa back and refunded my deposit.

I realized then that this company will do anything to make the sale, but will not stand behind their product and use substandard delivery people to move expensive items.

Approximate cost of services:
$1,500.00
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