Ultima Home Improvements Inc No Longer In Business

I had two windows and new front entry system, and aluminum railing for a rear deck installed. This was all financed through TD bank for a year. The down payment should have been placed on the loan or refunded to me. Job was completed in Dec 2011 and loan started Sept 2012. I have not received any payment regardless of voice or e-mails. I have been paying my down payment again on the fourteenth of every month since September 2012. Details are as follows: Dealing with Ultima was an experience that I would like to put behind me. I have not yet received the refund of my down payment cheque that was owed to me once the job was completed. I had completed a finance contract with TD for the full amount of the job which included a new front door, two windows and an aluminum railing for the rear deck. I was informed by Jason Garcia that I would receive a refund of my down payment that I provided in August 2011 once the work was completed. Well the job was never completed until December 2011; the late installation from an August order should have been an indication to me. The job was completed in December 2011 and I was ensured by Jason that I would receive my refund of the down payment by cheque rather than on my credit card which the down payment was originally completed with. “That’s not the way they do it” was the response that I received from Jason. I also indicated that the loan amount should have been reduced by the down payment amount, but again Jason ensured me that I would receive my cheque. Well, that’s when the calls and e-mails started to Ultima. This can be validated from my cell statement and e-mails that I have been sent from December 2011 to September 2012. In August Jason finally did call me on my cell phone and stated that I would pay the amount of the loan less the down payment and he would look after the payment including interest; and we would be in constant communication from that point on. Like a fool I agreed. September 2012 was the month that the loan came due from TD. Lets’ say the communication was one-sided; I called his work and cell phone and have not received a response. Actually his cell from mail box will not receive any messages because it is always full. Jason or Grace his secretary at Ultima have not returned my phone calls or e-mails. I have been paying my down payment again on the fourteenth of every month since September 2012.

Got a few different quotes and Ultima wasn't the cheapest, nor the most expensive, but its the knowledge they have that got me. They installed a total of 16 windows, 1 entry door, and a sliding patio door (3 of which are Bay Windows). Our old windows were downright horrible and needed replacement. All the windows are vinylbilt cashmere colour, the door from Palma, and the sliding door sunview.

Albert had originally quoted and gave us some great ideas on how we could replace our front 32" front door with a sidelight, with one large 38" door. The problem was that the opening was bigger than the size of a standard door. Other contractors wanted to put capping around the extra gap, not ultima, they actually got the door manufacturer (Palma) to customize it.

I was home for the install and watched the crew install my windows. I could go on about how great a job ultima did on my house, and how many compliments I have had, but I am going to post pictures, and you can see for yourself.

Bay windows were custom measured and came in one piece straight from the factory. All windows are brickmould as well (Trust me, brickmould looks 1000X better than capping).

Big thanks to Jason, Albert and the whole crew. You guys did a great job, and I would recommend to anyone!

Our experience with Ultima Home Improvements was VERY positive. The work completed by Ultima was a new front door, replaced rotting wooden columns with steel fluted columns, new railing and covered a small wooden section with vinyl siding.

Everything was completed within a day. The workmanship was fantastic! They were extremely polite and cleaned up after themselves as they worked. They've even agreed to come back and do an extra litttle upgrade trim of our closet door to match the new interior trim of the new external door.

They were quick to respond to our request for a quote and were extremely fast in providing samples and doing a final measure for the products required. Everything looks fantastic! When we're ready to do further updates to our home, Ultima is top on our list of companies.

Thanks to Jason and his team for a job well done!

B & K

Swen did a great job helping me understand windows, window technology, what is best in which situations - making me consider things that I was oblivious to and making it easy to match my needs to products Ultima Home Improvements offered.

They provide quality products and service at competitive price points - I can't complain!

My wife and I own a 30 year old home in mississauga and it needed alot of work kitchen all two bathrooms flooring and we wanted to finish our basement as well. I had shoped aruond with diffrent contractors only to be disappionted time after time. It seemed that the other contractors would not listen to what we wanted and had their own ideas of what my home should look like. The ultima team was fantastic they listened to what my wife and i wanted not only did they finished on time and kepted a clean and safe work space as i have a two year old running around, our home looks great my wife is happy and so am .Thank you Ultima for treating my home like it was your own Seee you for the deck in the summer.

Thank you
Chris

Jason and his team were excellent! We needed a full bathroom renovation, flooring in three rooms and complete prep and paint in the main level and upstairs of my house. The guys at ultima where clean, they prepped the job so that the area's they weren't working in didn't get all dusty and contaiminated and did a fantastic job. I am very satisfied, and would definetly reccomend them. They went above and beyond what I wanted by fixing a few banged up corners, (free) as well making me feel like they would do the same level of superior work at their home. My new bathroom is fantastic! and everything I could hope for and more. They did a massive amount of general work that was needed to make my house feel new and updated. They finished on time and on budget without any unpleasent surprises. Thanks Ultima

we replaced 8 windows, i am totally satisfied with the install , it went very smooth, i took a day off and watched the installations, very good job done, of course i pushed the installer a bit, no issues at all, i asked lot of questions i think, also they worked out a easy payment plan for me, good stuff thanks guys.

I am writing you to tell you how thrilled I am with your services and the products you installed in my home. It's only been about three weeks now since installed, neighbours and strangers have knocked on my door on many occasions to ask me the brand name of the products (Roloplast) and of course who installed them and I give them your information. I have only one minor problem with a screen and Andrew had sent someone out to fix the problem immediately! in fact, someone had stopped by while I was at work to fix it and it was a pleasant surprise to find the note stuck on my door from Brian that he stopped in to fix my screen. Your service is fantastic and the products speak very loud volumes. They look so much better than what was there before!! thanks again and I wish you and your staff all the best!

Sincerely,

Lisa Rose
Barrie, ON