We purchased hardwood floors from this company. The manufacturer is Mercier. We have issues with the stain on this product which include multiple pinholes and corners without stain and v-joints with areas that appear to have no stain. The sales person came to our house to see for himself and agreed that there were issues. He took some boards to show Mercier. He actually said that, though it was too late for us, this would help Mercier prevent it from happening in the future. So we are expected to live with a substandard product and feel good that we are helping to prevent this from happening again? These were not cheap floors and we saved for a long time in order to complete this project but we are supposed to settle for an inferior product? Mercier says there are no issues with the stain and Value Wood floors is also not taking responsibility for selling an inferior product. Value offered coloured markers to fill in the gaps but then stated that it wasn't a good idea as we would not be able to match the stain colour so it would look odd. So here we are with what appear to be seconds at a full price.
- Approximate cost of services:
- $10,000.00