Oakland Flooring Inc.

Oakland flooring was recommended through our friend.
They have variety type of flooring in their showroom & very friendly staff.
We had our shop around so found them very reasonable with the price & excellent material.
After settling the deal, they showed up in time & work was done professionally in 2 days. (We had about 1100-sq.ft. hard wood floor)
The work was done so much with passion & style, which added to beauty of material.
They laid out boards in a matching way for patterns & size for areas; we were pretty impressed by their quality of work.
Clean up was right away without us asking for it.
Nasser gave us very helpful advices how to maintain our beautiful hardwood floor.
It was one of my best experiences with a contractor & I strongly recommend them.

This project went very smoothly from the beginning to the end; they not only sell high quality hardwood but also provide professional services at a reasonable cost. Their team attended at my home right on time, as we had already scheduled. The carpenter was very hardworking, quite attentive to details, and neat; He fixed some of the problems which was not even in his scope. They were courteous and friendly!

Quality of carpet and underlay was excellent and we were happy with the final result and the quality of the work and installation. The owner was a pleasure to work with and we would use them again.

After searching for a hardwood floor and installers we found Oak land flooring, the showroom was nicely done and the products were exceptional. Customer service was great, We will definitely use them again and recommend them to our friends.

In looking for carpets, Naser made it easy for me to select the right carpet. He came over the same evening to measure and within 10 days the carpet was delivered and installed. I would definitely recommend his company.

After visiting several showrooms, and getting rough estimates we came across Oakland Flooring, and felt quite comfortable dealing with the sales staff. Unlike many others we've encountered in our search, Oakland's staff listened to our needs, and didn't try to sell us something we didn't need. They came by and gave us an estimate, and we agreed on the pricing. We had a tight deadline to meet, and were assured that everything would be completed by that time.

In short time, 3 different crews came in (Hardwood, Broadloom, and Ceramic Tiling). The hardwood was installed quickly by one guy, and the quality of the work was very good.

The broadloom was installed by two very professional guys, and in two days they completed the entire upper level, and curved staircase. Their work was outstanding.

The tiles were installed by one guy, who didn't pay attention to details, and some tiles were installed uneven. I complained and told them I was not happy with his work, and they offered to have the entire tiling job redone by another, more qualified installer. In the end, I was pleased that they came through with their promise immediately, and I was satisfied with the tiling work done by the other installer.

Although some mistakes were made, I would definitely recommend them because of their integrity, which in my opinion is something many businesses are lacking in this day.

As we were searching for flooring companies, we came across Oakland Flooring, which gave us a very competitive price for hardwood purchase and installation. After visiting the showroom and receiving excellent customer service by Nick, we decided to have the team in for measuring and a more formal quote. Soon after we were set on the decision and called he team to come over and start on the project. WE WERE IMPRESSED and extremely PLEASED at the speed, precision and workmanship. We could not have picked a better company to get the work done with such EXCEPTIONAL STYLE & HARMONIC TEAM EFFORT.

Initially, we were very happy with the sales process of purchasing flooring for our new home, however things quickly went sour. Mishaps with delivery on several occasions, no communication from the company of the delivery delays resulted in having to wait in an unfinished home with no idea of the delivery being rescheduled. Needless to say this was cause for frustrations and regret of choosing this company.

The installers were nice, however upon completion we did notice a number of boards in high visible areas that should not have been used. Several scratches to the floors were left by the installers, residue was also left in a number of areas for us to clean up.

Would not recommend this company.

We underwent a whole house renovation last year and after talking to a few different hardwood retailers/installers we chose to go with Oakland. The service and pricing we received upfront was exceptional and we thought we were in good hands.

Problems started when the hardwood was delivered to our house. We had ordered 1000 sq/ft of Appalachian natural maple, but what showed up was Continental Designs honey maple. We were assured that this was not a problem since Continental Designs is just a brand name that Appalachian uses. I took his word for it, but did some more research the night before installation was to begin. Turns out Continental Designs (CD) has nothing to do with Appalachian, and he had clearly misrepresented the truth to us. From my research I concluded that CD is inferior quality and most certainly cheaper than Appalachian.

When I told Oakland about this he said that we had agreed on natural maple and if we wanted to do an exchange we would have to pay a 10% fee (around $500). Only when I pointed out to him that in our contract it specifically states that we ordered Appalachian did he agree to do the exchange free of charge.

The installation then got underway, but the whole job was done by one man only. From other contractors I've heard that hardwood installation is definitely a two-man job. The installer told us that his partner was sick but that he would be fine on his own.

At the end of the day the quality of the installation is OK at best and certainly not what I would expect from someone who tells us that he works with a number of custom house builders. There were several glue stains left on the hardwood that were very hard to remove. The nosing on the top of the stairs was varnished with just one coat using the cheapest varnish you can get at Wal-Mart. It looks absolutely terrible. And, you can certainly question how the planks were sorted prior to installation as many pieces with highly visible flaws were installed in high-visibility areas (should have been used inside closets, in corners, etc.)

We thought we had found the perfect company, but the whole experience with Oakland was horrible in the end. I would discourage anyone from using Oakland as there are certainly many other companies out there that will do a much better job.