Reliance Home Comfort

I didn't have hot water or heat for 3 days. And I had a reliance tech over on 2013.11.01 and he tested everything and did as much as he could and finally came to conclusion that the igniter assembly of our hot water tank needed to be changed, but the after hours parts guy wasn't picking up his phone! So we had to suffer another night without hot water or heat! Then on 2013.11.02 Mehul #2469 from reliance came and was able to troubleshoot immediately what the problem was and provided a refurbished part that he had in his truck and said that he would come back on Monday to install a"new" part. He was professional and ensured that the refurbished part was working properly before he left. Thank you Mehul, you are a credit to Reliance.