20 Yr Old Water Heater Leaking
My 20 Year old Water Heater leaking water and blew out pilot light on Sunday so I called Reliance to only find out there is no one to talk to till Monday. Got the pilot light on and had hot water for the next day.
Called Reliance Monday 8am approx. and explained my situation and I was told someone could be out at different time intervals for the day, so I chose 4-8pm and by 6pm or shortly after I had Aman S. come to my aid. He came in looked things over and had the replacement water heater installed by 7:30pm roughly. Aman made me aware of some choices to decide on for the water heater, but overall he was helpful, informative and good natured with everything!
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- The CSR could have mentioned the options of a shut off valve and the water heater catch tray, so I had more time to think about those options before the tech arrived. Maybe if the prices for these options were not so inflated I would have purchased them.
- Company Response
Thanks so much for taking the time to share your experience Ray. We appreciate your business. ~ Rich