It took us 3 months of dilligence with suppliers (down to testing response time to get to a "live" person on their support lines) before we settled on Reliance. I even used a spreadsheet to score the 8 suppliers, and shared the info (not the scores) with each of the 4 shortlisted vendors (without names/identification marks, of course!). After giving them a chance to respond to my spreadsheet comments, Reliance still came up tops!
Mike MacDonald (our Reliance Advisor) was steller throughout: Knowledgable, Direct, Trustworthy, Professional...above all very Honest and sincere in his advice.
We did have a hickup shortly after the install, but thanks to Mike's intervention (and the installers quick response), the problem was immediately resolved.
Our install, late July, was very professionally managed, and the crew that came in were just like Mike had indicated - very experienced and technically savvy.
Mike even worked with me to ensure my credit card payment would go through without a hitch (since there was a slight chance that the Reliance invoice could potentially send us over the limit). But at the end of it, all went perfectly. We even received almost $70 worth of FREE groceries - courtesy of the Reliance transaction!
All in all, an experience that my family and I had dreaded (and postponed for years), turned out to be a "non event" - thanks largely to Mike and his team.
Thanks Mike, for all the assistance.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Provide more formal documentation to clients once a sale/install is completed: Contract, Invoice, Proof of Install, Proof of Payment, Signed/sealed Warranty documentation etc.
- Any advice to offer fellow homeowners facing a similar project?
- a) Reach out to several vendors first b) Use each vendor to LEARN more about your project (unless you are already an "expert") c) Give each of the vendors a chance to comment on wht the other vendors are proposing d) Make your decision on cold hard facts - NOT on "warm and fuzzy" feelings
- Company Response
This is a fantastic review and we sincerely thank you for taking the time to share your experience. We value the opportunity you gave us to earn your trust and your business and are glad you chose Reliance. I will be sure to share this wonderful feedback with Mike and the team. Thanks again. ~ Rich