I had many problems with communicating with Reliance. I found their customer service wanting. There were many snags along the way. I signed my contract for a water tank in October of 2014 and it was not installed until Feb of 15, this being said, i was compensated for the inconvenience and the install crew, Ecohome Energy, were amazing. Saul is truly a master of his trade and was prepared for every contingency and problem that the install presented him with. He stayed until the job was done and he was sure that all was working, Further to this, it was a very snowy day outside and they were careful not to track snow all through my house. Very professional overall. I am hesitant to recommend reliance, however, I would like to thank Saul and Jessie for their work. Despite all the mixups, their service and work was impeccable. Ecohome highly recommended, reliance, not so much.
- Approximate cost of services:
- $0.00
- Company Response
I'm very sorry to hear about your experience Eric but appreciate the candid feedback. If you could please contact me at rmassingham@reliancecomfort.com with more information, I would like to escalate this issue for review. Thanks in advance. ~ Rich