Reliance Home Comfort

We rent a hot water tank from Reliance Home Comfort; this visit was paid for in our monthly fees.

A week ago we started running out of hot water in our showers, which is unusual for our household. As the week progressed we lost hot water in shorter amounts of time until we lost hot water altogether.

I called Reliance one night and by the next morning a friendly Technical Expert by the name of Chris rang my doorbell - what an impressive turnaround time!

Chris was as skilled as he was friendly; he mixed in amiable conversation while efficiently diagnosing the problem.

Part of the problem was directly related to the water tank, and Chris fixed it immediately by swapping out the 9-year-old part. The other part of the problem had to do with the mixing valve, which is not a Reliance part - it came with the house.

Regardless of what was covered vs. what was not, Chris took the time to fully explain what was going on, in terms I could understand, and how he fixed the part directly related to the water tank, as well as what would need to be done to fix the part that had nothing to do with Reliance equipment. I'm now in a much better position to tackle the other part of the problem now that I at least know what is going on.

Chris was also knowledgeable about the other Reliance products, as was evidence by his full answers about my tankless water heater questions.

It's because of Chris that I'll be calling Reliance again... to thank them.