Reliance Home Comfort

A great experience with Reliance.
After attempting to fix our 12 yr old furnace ( for 3 hours) the technician reluctantly told me we needed a new on. He contacted Alok, who is a salesman for Reliance. Came that night and explained all our options. We decide to replace furnace, A/C and hot water tank as new building codes required us to do some work that involved cutting drywall to relocate pipes. Dan & his crew came promptly when they said they would and got to work immediately removing and replacing the equip as necessary. Even added the new hot water tank at the last minute that morning as we were not going to get it at first but decide later to do it. Alok made sure everything was in order for the guys to do their job. They laid protective mats over all the areas they were walking and working in and spent all day getting the job done. At the end of the day they determined that after all the equipment was put in that there was gas leak somewhere else in the house. Had to turn the gas off overnight and then another crew (Mario & Brent) came found the leak, capped it off so we could at least have heat and hot water and have arranged for a crew to come back to fix the connection and reconnect the stove. Great to know our home is now safer than it was before!!!! Who knows how long the gas had been leaking?!?!? Overall, a great experience from start to finish with all aspects of the journey! From Mike the technician who tried so hard to fix the unit, to Alok who really has been there for us through the entire process, to Dan and his installation crew, to Mario and Brent who found and fixed the problem punctual, professional ,pleasant & polite I would highly recommend Reliance for any heating, cooling and water heater issues. Thanks again guys!