Reliance Home Comfort

Our water heater stopped working on Thursday's night and I booked for a service appointment on Friday morning between 7.00am and 11.00am. The technician called me around 9.00am but at that time I was not at home. I told him that I would be home within 10 minutes but he never waited for me. I then had to rebook for another appointment and the latest available was from 8.00am to 10.00am on Sunday. Even though it was bit tough to wait without hot water for two days (especially with the current cold weather) I booked that appointment since I didn't have any other option. Today (Sunday) I got a call from Jerry (NWG) at around 9.00am and he arrived at around 9.10am. He checked our water heater and showed me the red flashing light on the panel. He explained that if it is flashing, that means something is wrong. Then he checked the gas burner and cleaned up both the ignitor and the burner. Then he went on checking the motor and found it was faulty. He replaced the motor with a new one and now everything seems to be working as usual. I didn't pay anything for this service and /or for the parts as I am covered with Reliance Rental / Protection program. If not I would have had to pay something around $316.00 for this repair. Jerry is very knowledgeable and professional. He definitely exceeded my expectations. Even though I was little frustrated with the response of the previous service person (who came on Friday) I gave Jerry 10 out of 10 as he did a great job and made my day. Thank you so much Jerry for a job well done. Please do keep up your great work.