Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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HomeStars  >  Heating & Air Conditioning in Burlington  >  Reliance Home Comfort  >  Furnace repair; replacement
Isaac from Toronto
Isaac from Toronto
13 reviews Toronto, ON
6/10

Furnace repair; replacement

My 10-yr old, high-efficiency Trane furnace needed repairs. I was on the Reliance heating protection plan, so someone came to replace the circuitboard. It worked for 2 weeks, then the igniter went out. Something to do with the new circuitboard. A new igniter was ordered, delivered - but it was the wrong part. After some back and forth with the courier Reliance hired, it came a few days later and was installed. That went a week later. Very frustrating experience. After all that, they told me parts were too hard to find for this furnace and it needed to be replaced. I did some quick research and was satisfied with the price and product they proposed - a Rheem unit with a 5 yr warranty. It was installed the next day, which was great. Unfortunately the installers damaged a carpet and wall in the basement. Fortunately they paid me for the damages, although it was still an inconvenience. Lots of ups and downs. In summary, I had a good experience with all technicians and the saleman, but I was frustrated with the courier employed by Reliance (they mixed up the part with another order, making me wait an extra day or two), and the installers - a different company. I think Reliance needs to be more selective with its subcontractors.

Approximate cost of services:
$4,500.00
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Company Response

Hi Issac, thank you so much for your review and your feedback. We really appreciate that. Should you still require any assistance please feel free to e-mail me at CSchembri@reliancecomfort.com. -Cait