Reliance Home Comfort

We purchased a new air conditioner and furnace through Reliance Home Comfort in July 2015 via a referral from our neighbour who also purchased a similar product package. The salesman was only too happy to help us at the time; however, that level of cordial service soon waned and became non-existent. Of note, our neighbour never received their $100 referral bonus despite the salesman's promise, their follow up, and our follow up email to him regarding same.

While we didn't need to, we were encouraged to finance the product through their affiliated financing company, UEI Financial. Unfortunately, we chose this option, and their 18 month deferral period. We received one welcome letter in July 2015 from the financing company and no further communication; not even a reminder notice in December 2016 that the funds were imminently due. Unfortunately, being preoccupied with the birth of our third child in early January, we were 9 days late in paying the balance on our account ... which, incredibly, ended up entailing $2100+ in interest charges. It would appear, via the absence of account communication, their system is deliberately set up to best ensure late payments and the additional revenue associated with the massive interest charges.

Of course, it was our unfortunate lesson to learn. Hindsight is 20-20, as they say. What we should have done was pay for the product outright, as we had initially intended. Instead, we have paid an additional $2100+ and will be forgoing our first vacation as a family of five.

As for the furnace and air conditioner, they're okay. We've already had someone out twice to fix the air conditioner because it has leaked cooling agent, conveniently in the middle of a heat wave this past summer.

If you need a furnace and/or air conditioner, you can likely do better than Reliance Home Comfort. If you do end up choosing them, absolutely do NOT finance with them.