Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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HomeStars  >  Water Filtration & Purification in Burlington  >  Reliance Home Comfort  >  Installation of hot water tank
A Choudhury in North york
A Choudhury in North york
4 reviews North York, ON
0/10

Installation of hot water tank

Since the day I moved into my new house Reliance kept sending door-to-door sales reps. Finally when I decide to change the previous owner's ancient hot water tank from Direct Energy, the service that I get is so bad!!! First, one guy from Dynasty (the contractor of Reliance) comes for site inspection and don't call or anything for over 1.5 months. Then I call them 2-3 times and finally someone comes to change the water tank. Now, the water tank has been changed, but the contractor has not given me the return confirmation form signed by Direct Energy after returning the old water heater!!! And everyone knows what that means! No water heater returned, no stopping the billing. I keep calling Reliance, they can't even find me on their system. I call Dynasty, they avoid my calls. If Direct Energy doesn't stop billing me, I am not paying a dime to Reliance. Why do they sell their product, if they can't give the service? My advise, stick to your existing water heater company, because switching is just a pain in.......

Approximate cost of services:
$0.00
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Company Response

I'm terribly sorry to hear about what is obviously a frustrating experience for you. Please email me at rmassingham@reliancecomfort.com and I will do my very best to assist with the issue. Thanks in advance. Rich