Reliance Home Comfort

My rental tank died so i called to have it fixed. Service guy told me i needed to upgrade to a 40 gal tank but first i had to pay $400 for a chimney vent sleeve. Its in my crawl space under the house so i asked him to measure to make sure the new larger tank will fit. The technician also tried to sell me on getting my ducts cleaned from some third party and the phone hasn't stopped ringing. Next service tech showed up to replace the tank after I have the sleeve installed and tells me it won't fit! Not even close, its off buy seven inches of height. Now this guy tries selling me the tankless water heater, a new furnace and air conditioner. The tech tells me his boss will come over the next day at 4pm with options and prices. No one shows up! I call reliance and they tell me someone will be there that night or the next morning. Instead I get a call at 7AM Saturday morning telling me they are not coming till the next morning. I call back and tell them if they don't get somebody out here today i'm going to a competitor and they tell me to bad.

RELIANCE DOESN'T CARE ABOUT THEIR CUSTOMERS

MY FAMILY JUST WANTS A HOT SHOWER

The guy who came out was very helpfull and fixed the problem quickly. The only thing was it took a day and a half to come out in the middle of winter, so it was a bit cold in the house and was not good when you have children

We had relience come to service our furnace and they had to tag it.
They sent over a sales rep to show us furnaces and he was very helpful and explained all the benifits with having an audit done.
We went with them because they were very quick and efficent.
We were very pleased with the service.

Used to rent a water heater from them but we got tired of their constant hard-sell approach and rude calls trying to sell us more services. After a particular offensive call we phoned to cancel our account; well it truns out they charge closure fees and pickup, even though we never signed a contract -- heater was with the house when we bought it. Their response "you agree to our terms when you first paid" (they never sent any contract, we never saw any terms). My response "you owe me $120 inconvenience fee, you agree to my terms when you first received paiment from me".

Rented hot water heater was found leaking and as soon as the call was put in arrangements were made for new installation .They also keep you up to date on any scams happening in the area in regards to misleading contracts.Just wondering if they have a routine service that comes and checks on the rental equipment before you get to the point of a flooded basement?

had a recent major renovation on my home .. when all was complete I noticed that I had a very loud noise resonating up through the duct work .. discovered the noise was via the hot water heater .. called Reliance on a Sunday expecting to be put through to an answering machine - however my call was answered within one minute and a live agent took the call .. after a short description she offered service the NEXT DAY .. and gave three or four time slots .. two of which worked - actually worked!!! the service tech then showed up ON TIME .. the tech fixed the issue within 15 minutes, stayed to make sure it was fixed and left .. what service !! I have never been happier with a company in terms of quick response and quick resolution !!!

Moved into a new home last year, got the Reliance Home Protection Plan. Worked out great as a new home owner you can have them come over just to check things out to make sure everything is setup correctly - Booked/Arrived same day

Reliance has provided great and timely customer service. Also taking into the account our avalability when giving us the appointment date and time. They did a good job and we were happy.

Reliance has good attention to detail and they did a good job. They came to do a maintenance for us and they found an issue with one of the parts. They had to come back for the part.

they sent someone in to replace a motor for my heater which was supposed to solve the problem. I spent over $500 to have the motor replaced and it did not solve our problem. Then we had to replace the water heater which we have rented from the same company. It is unfortunate that we are required to pay three months in advance. over all I am not pleased with their service