TorontoGranite.com

We chose TorontoGranite.com based solely on the recommendations of Homestars.com reviews. We're happy we did.

Initial Contact: I initially contacted the company via email, sending them a rough drawing of our kitchen and a request for a "ballpark" quote. I received a response in a matter of hours (compare this to many renovators who seemingly ignore all emails and phone calls) from Bob. He detailed every step that would be taken for the installation as well as answering all of my questions (re: granite edge profiles, granite thickness, etc.) in detail. The quote he gave us via email ended up being the precise price that we paid for the granite.

Pre-Install Service: In the period after the initial contact and before the installation, Bob or Mark continued to answer any questions we had. In particular, we had questions regarding all the angles that our kitchen had and how that would affect the quality of the job. All questions were answered promptly and in great detail. We were made aware of the availability of the granite, the amount of time that we could expect to wait for installation, as well as the availability of the faucet and sink that we had chosen.

Templating/Installation: Very smooth process overall. When they said they would be there, they were there. If there were any delays, we were made aware of them. The templating process took perhaps an hour (I have the feeling that the angles of our kitchen made the process a lot longer than a traditional style layout). The installation of the countertops took roughly 4 hours, and went without a hitch. The installers were friendly, on-time, and great at what they do.

Overall, the entire experience far exceeded what we could have expected. In 2008, we had given up on granite countertops after getting quotes in excess of $5,000 (granite/installation only). With TorontoGranite.com, we received the countertops (and installation), the granite backsplash, an undermount sink (and grid), and a fantastic faucet for just over $2,700 (incl. taxes). What was the trade-off? Nothing. Great service, honest practices (ie. ZERO hidden costs), fast timelines (we waited only one week between templating and the installation) and even faster responses to questions, friendly and professional service and installation, and the best prices...by far. If you're considering granite countertops, and you've read all these reviews, you need to go and see these guys. What the heck are you waiting for?!