I had an Energuy rep do an energy audit for me. He was very helpful, knowledgeable, and professional. He went through the entire audit with me and made suggestions where to improve the efficiency of my house. I called him back almost 8 months later for the follow up audit, and again he was professional and gave me a fair assessment of the work done.
I had them install a new furnace and a/c unit for me. The installation team did a good job, however, the pre and post work was poor. Their guy that came to quote on the job did not communicate the right details to the team regarding my electrical setup & where I had requested the A/C unit to be outside. Consequently, I had to call them repeatedly for post service, finally having them out to top up the refridgerant because of the longer run lines to the A/C unit, which was not in the location the install team expected it to be.
Thank you very much for your feedback, Mr. Blackford. As I was reviewing your file, I did not find anything on file as far as notes about your displeasure with our follow-up service and actually don't see more than one post-install service from your 3+ year old installation. I want to assure you that we strive for customer satisfaction and have made some staff changes over the past 2 years to maximize our performance and customer service. If you wouldn't mind, I'd like you to send an email to the link in our profile detailing your concern so I may follow up on it. Thank you again, we appreciate your business.
