Mark in Toronto

Be very careful with this organization. I have used them before for yearly maintenance. No issues. This year, I had a problem with my furnace. I contacted thrm. They were very responsive and came out within a day or 2 to diagnose the problem (an inducing motor had to be replaced). That visit cost $169 (more about this later). The pic below shows the part (although I had no idea at the time that was the part that was to be replaced. The part itself was free because it was covered under Lennoxs warranty, but the cost to complete the repair was $375. So the total charged was $475. The cost would have been even higher but (regretfully now) they convinced me to sign up for some yearly maintenance plan so I got a 20% discount on the repair fee and $69 off the diagnosis fee (which also, to be frank is a bit sketchy separating the cost out like that. Please.). Nobody likes to pay for any repairs and we always think its too much I get that. And I do believe that these people need to be paid for the work that they do, but the consumer should not be hosed, so I just assumed that the repair would require quite a bit of work. I couldnt have been more mistaken. The total amount of time required to replace this fan was about 20-25 minutes! I was shocked. That works out to about $900-$1125 per hour! The best lawyer in Toronto doesnt even charge that much and this was for a furnace part replacement! Compare that to the labour changed when you get your car repaired. Disgusting. There was nothing I could do about the charge with the serviceman because he has no control over what is charged, so I called Mersey the following Monday and was told that they would get back to me as soon as possible. The woman also agreed the charge appeared excessive. I didnt hear from them for a couple of days so I followed up. It was then that things got even worse. The person I spoke to on the phone this time, aside from having no record of the fact that I had called on Monday with a complaint, suggested to me that the bill should have been $900 and that I got off easy!!! How insulting. I was livid. Think about that: he was suggesting to me that they charge about $2100-$2700 an hour for their servicemen! Remember that there was no parts charge this was purely just time. I have still yet to hear from the operations manager) and I have tried calling them back on two more occasions. I suspect that the call back will never come, since it has been almost two weeks since I was first assured that someone would be getting back to me in the next couple days. All this to say, be very careful when dealing with these people. They apparently have no scruples.

Luigi re-finished my hardwood floors and also did a few repairs. This was the second time I've had my for refinished and the difference in quality between the two versions was astounding. The quality of the work that I got from LM was far superior. Luigi took pains to make every corner perfect to the extent that that was possible given the existing conditions of my floor. His price was also v ery reasonable given the superior quality of the work.